PRADCO Outdoor Brands (POB), a division of EBSCO Industries Inc., is the largest company in the world that manufactures and markets major hunting and fishing brands and products under one parent organization. We are a leader in producing game calls, scents, attractants, game feeders, game cameras, tree stands and fishing lures. PRADCO Hunting owns the brands Moultrie, Summit, Knight & Hale, Code Blue, Texas Hunter Products and Whitetail Institute. PRADCO Fishing owns more than 20 brands including Rebel, YUM, Booyah, Lindy and Bomber Saltwater Grade. For more information on PRADCO products, please visit our website at www.pradcooutdoorbrands.com.

We are looking for

PRADCO is seeking an energetic, goal-oriented Customer Success Rep with a passion for delivering customer support to our diverse community of avid subscribers.

As a Customer Success Rep, you will provide exceptional, proactive support through a primarily remote work environment. You will communicate with customers via multiple channels, including phone, email, live chat, social media, and text. We are looking for someone with exceptional attention to detail, problem solving and communication skills. You must also be self-motivated, have an excellent work ethic, and the ability to work alone, or with a team.  

We are seeking a professional who is adaptable to evolving products, tools, and services and flexible in working in a fast-paced environment. You will be joining a dedicated team that is focused on supporting each other while constantly enhancing their product knowledge and expertise. This is a great opportunity to be a part of a growing Customer Success team in a dynamic startup environment!

This is a Seasonal position available through December 2021 with the opportunity to work primarily Remotely. 

JOB RESPONSIBILITIES

• Serve as the main point of contact for PRADCO customers via phone, email, live chat, social media, text, etc.
• Quickly become an expert in the PRADCO product suite.
• Resolve customer inquiries.
• Maintain a quality rating by following procedure and acting in the customers’ best interest.
• Record all interactions with customers in the provided CRM system.
• Meet evolving department goals and metrics.

JOB REQUIREMENTS

• High school diploma.
• A minimum of 1-year experience providing support in a customer service environment.
• Willingness to work a flexible schedule including some evenings and weekends.
• Ability to work in a remote setting with a reliable internet connection.
• Great communication skills.
• Strong time-management skills.
• Goal-oriented mindset.