Scheduling Coordinator 24hrs/week Days UH SJMC Patient Access

University Hospitals   Chardon, OH   Full-time
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Scheduling Coordinator IIs enter and validate medical, demographic, insurance, financial, and business data in a timely and courteous manner in appropriate systems to ensure master patient index integrity and creation of an accurate appointment, encounter and claim. Scheduling Coordinator IIs explain pre appointment preparation requirements such as fasting and fluid consumption. They provide patient education about third party coverage and liabilities, communicate payment options and personally connect patients to a financial counselor if needed. They use effective telephone techniques in collecting patient balances owed, post and balance co pays and deductibles and process other patient payments. They identify and communicate the need for interpreter services and handle a wide variety of patient inquiries regarding physicians, services and logistics to ensure access to care with maximum throughput and minimal delay. Performs a variety of additional support and backup functions within the department, and provides cross-coverage as needed. Helps mentor new hires. Maintains expertise in PAS legal and compliance requirements; incorporates principles into workflows Handles a wide variety of patient inquiries regarding services and logistics to ensure patients can access care with maximum throughput and minimal delay. Recruits and trains patients to access My UH Care Personal Health Record. Exceeds achievement of productivity and quality standards. Is subject matter expert in computer applications used by PAS, insurance, government regulations, and UH, PAS policies, procedures used within the department. Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency. Maintains a clean and organized work area. Will be cross trained to perform other duties as assigned. Actively participates in UH emergency preparedness. May be scheduled to work at off sites.
Scheduling Coordinator IIs enter and validate medical, demographic, insurance, financial, and business data in a timely and courteous manner in appropriate systems to ensure master patient index integrity and creation of an accurate appointment, encounter and claim. Scheduling Coordinator IIs explain pre appointment preparation requirements such as fasting and fluid consumption. They provide patient education about third party coverage and liabilities, communicate payment options and personally connect patients to a financial counselor if needed. They use effective telephone techniques in collecting patient balances owed, post and balance co pays and deductibles and process other patient payments. They identify and communicate the need for interpreter services and handle a wide variety of patient inquiries regarding physicians, services and logistics to ensure access to care with maximum throughput and minimal delay. Performs a variety of additional support and backup functions within the department, and provides cross-coverage as needed. Helps mentor new hires. Maintains expertise in PAS legal and compliance requirements; incorporates principles into workflows Handles a wide variety of patient inquiries regarding services and logistics to ensure patients can access care with maximum throughput and minimal delay. Recruits and trains patients to access My UH Care Personal Health Record. Exceeds achievement of productivity and quality standards. Is subject matter expert in computer applications used by PAS, insurance, government regulations, and UH, PAS policies, procedures used within the department. Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency. Maintains a clean and organized work area. Will be cross trained to perform other duties as assigned. Actively participates in UH emergency preparedness. May be scheduled to work at off sites.
High School Equivalent / GED Degree or progress towards degree preferred. Medical Terminology & CHAA preferred.
This job is no longer available.

University Hospitals

Chardon, OH