The Scheduler is an integral member of the UH Sleep Center Patient Access Services Team serving as an ambassador (diplomat) for the UH enterprise, promoting services and expediting appointment, support and other needs on behalf of the patient /family and provider. 

• The Scheduler acts in coordination with the patient care team, by providing real time service support and seamless delivery of the world's best appointment booking experience as the main focus of each call handled!
• Using required knowledge and leveraging exceptional listening, communication, anticipatory, process and solution skills the Schedulers are dedicated to providing an unsurpassed first impression for our patients, Patient Access and physicians.
• The Scheduler will manage complex appointment scheduling events linking primary care, consults and ancillary services.  The outcomes of their expertise and ability to deliver single call solution for each interaction will demonstrate  seamless access and communication, resulting in satisfied   Patient Access 
• The Scheduler will influence the patient’s impression and experience through every step of the patient’s encounter, beginning with the scheduling services, verifying patient, insurance, demographic and registration information. 
• The greatest value that the Scheduler brings to the patient is to provide efficient, effective service in warm and friendly manner.
•  The Scheduler is responsible for collecting timely, complete and accurate data to ensure patient safety, appropriateness of the service and provider as well as to ensure that expected reimbursement is collected for services rendered. 

The Scheduler works in a call center environment, where most of the work is done by phone and computer with Patient Access.  The expectations of the  is to assist  Patient Access in an accurate and timely manner with all of their scheduling and call needs, as well as to identify additional services that the  Patient Access may need above and beyond what they may have requested.  The Scheduler typically receive (inbound) and/or make (outbound) 75 – 100 calls per day, and are expected to appropriately book 90% or more of the calls they handle for services.

  The Scheduler is responsible for scheduling for the multiple sleep lab locations which constitute their “Pod”, throughout their shift. They must remain current with knowledge and skill to support the health system, providers, and department protocols and have the ability to use a myriad of systems that are essential to accurate scheduling. The Scheduler must be intuitive to the caller’s needs regarding appointments requests as well as other needs such as directions, site navigation, preparatory instructions and other key information. 

The Scheduler is an integral member of the UH Sleep Center Patient Access Services Team serving as an ambassador (diplomat) for the UH enterprise, promoting services and expediting appointment, support and other needs on behalf of the patient /family and provider. 

• The Scheduler acts in coordination with the patient care team, by providing real time service support and seamless delivery of the world's best appointment booking experience as the main focus of each call handled!
• Using required knowledge and leveraging exceptional listening, communication, anticipatory, process and solution skills the Schedulers are dedicated to providing an unsurpassed first impression for our patients, Patient Access and physicians.
• The Scheduler will manage complex appointment scheduling events linking primary care, consults and ancillary services.  The outcomes of their expertise and ability to deliver single call solution for each interaction will demonstrate  seamless access and communication, resulting in satisfied   Patient Access 
• The Scheduler will influence the patient’s impression and experience through every step of the patient’s encounter, beginning with the scheduling services, verifying patient, insurance, demographic and registration information. 
• The greatest value that the Scheduler brings to the patient is to provide efficient, effective service in warm and friendly manner.
•  The Scheduler is responsible for collecting timely, complete and accurate data to ensure patient safety, appropriateness of the service and provider as well as to ensure that expected reimbursement is collected for services rendered. 

The Scheduler works in a call center environment, where most of the work is done by phone and computer with Patient Access.  The expectations of the  is to assist  Patient Access in an accurate and timely manner with all of their scheduling and call needs, as well as to identify additional services that the  Patient Access may need above and beyond what they may have requested.  The Scheduler typically receive (inbound) and/or make (outbound) 75 – 100 calls per day, and are expected to appropriately book 90% or more of the calls they handle for services.

  The Scheduler is responsible for scheduling for the multiple sleep lab locations which constitute their “Pod”, throughout their shift. They must remain current with knowledge and skill to support the health system, providers, and department protocols and have the ability to use a myriad of systems that are essential to accurate scheduling. The Scheduler must be intuitive to the caller’s needs regarding appointments requests as well as other needs such as directions, site navigation, preparatory instructions and other key information. 

Minimum one year experience in scheduling, patient access preferred.

High School diploma or GED required. Degree or progress towards degree preferred.

Completion of medical terminology coursework preferred, or may be required to complete within six months of hire.

Demonstrated ability to use PCs, Microsoft Office suite, and general office equipment (i.e. printers, copy machine, multi-line phone, etc.) required. 

Experience using clinical computer systems preferred.  Must be detail-oriented and organized, with good analytical and problem solving ability. 

Notable client service, communication and relationship building skills required. 

Ability to function independently and as a team player in a fast-paced environment required. 

Must have strong written and verbal communication skills. 

Professional demeanor required.