Summary

Prepare schedules, coordinate work, and implement preventative maintenance programs. Develop and maintain equipment records and cost distribution. Work with the Service Technicians, Directors of Operations, Operations Service Manager, and the Purchasing department to resolve issues of low to moderate complexity and achieve a seamless service operation. Plan, schedule, and control inspection routes, preventative maintenance Work Orders and Corrective Action Work Orders by following established procedures. Generate service quotations and obtain information from the customer to generate a Purchase Order and ensure proper billing information for invoicing.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Planning and Scheduling Process

Follow established procedures to execute the planning and scheduling process.

Routinely communicate processes to technicians and other stakeholders.

Add new and generate existing Inspection Routes, Preventative Maintenance and Corrective Work Orders as requested.

Assemble work schedules that take into account equipment needs, equipment availability, labor needs and labor availability.

Work closely with the Directors of Operations, Operations Service Manager and Supply Chain to understand and optimize scheduled work.

Keep abreast of work prioritization processes within Operations, Quality, Safety, and with other stakeholders.

Computerized Maintenance Management Systems (CMMS) Leadership

Routinely communicate and adhere to CMMS standards and usage.

Perform data analysis on CMMS information in order to provide solutions to a variety of technical problems and determine areas of opportunities.

Assist in the budget management process by communicating spending history and future spending predictions by work type and category.

Act as the point person for CMMS setup around new capital which includes service objects, assets, asset hierarchy, inspections, PMs and correctives.

Maintenance and Technical Resource:

Communicate how the various components fit and work together in order to make the equipment/system run effectively.

Support the site with technical issues as they arise.

Participate and make recommendations in problem solving activities.

Participate in Preventative maintenance development.

Make recommendations to support continuous improvement initiatives.

Assist with the development of the maintenance department goals and objectives (master plan).

Other duties as assigned.

Supervisory Responsibilities
This position has no supervisory responsibilities.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
Bachelor’s degree in Business or related field, plus a minimum of 3 years of related experience; or equivalent combination of education and experience.

Basic understanding of maintenance metrics and the business significance of the metrics planned.

Knowledge of maintenance planning, operations, customer service or inside sales experience desired.

Language Skills
Possess sophisticated, professional oral and written communication ability. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills
Advanced knowledge of Microsoft Office applications, specifically Word, Excel, and Outlook. Experience with ERP software, such as Oracle, JD Edwards, Microsoft Dynamics AX, Epico or SAP. Knowledge of Microsoft Dynamics 365 (Sales, Field Service, Customer Service) is not required but would be beneficial. 

Certificates, Licenses, Registrations
None required.

Competencies
To perform the job successfully, an individual should demonstrate the following behaviors:

Quality:  Consistently produces high quality work (accurate, neat, and thorough). Strives to improve productivity, processes and quality. Demonstrates strong knowledge and skills related to the job. Presents a professional image with dress, demeanor, and manners. Maintains clean work space, company equipment and company vehicles. Safety is a high priority; performs job safely.

Communication: Communicates clearly, concisely, effectively, professionally and timely. 
Exhibits good listening and comprehension skills. Keeps others appropriately informed and shares ideas even when unpopular.  Listens to what others have to say.  Maintains open and active communication with colleagues. Effectively uses knowledge and experience in asking, probing, and anticipating issues to ensure quality is provided.

Teamwork:  Fosters the spirit of working with each other.  Displays respect, courtesy, politeness, tact, and openness. Handles conflict in an appropriate and professional manner. Builds relationships, promotes cohesiveness, models collaboration with others.  Considers impact and issues for our customer and other departments.  Engages other impacted departments early for solutions.

Persistence:  Develops workable alternatives and solutions. Exhibits persistence in following assignments through to completion. Promotes process improvements.

Reliable:  Responds in a timely manner.  Is honest, ethical, value-driven and trustworthy. Keeps commitments made, completes assignments and meets deadlines. Accountable--Takes responsibility for own actions and performance. Meets attendance and punctuality guidelines. Available and accessible.

Entrepreneurial:  Takes initiative and appropriate action.  Is engaged and committed to achieving the company’s mission. Pursues better ways to get things done and takes appropriate risks. Keeps up to date with competitor information and market trends. Controls costs and thinks in terms of profit, loss and added value. Is committed to the satisfaction of customers.

Leadership:  Provides clear direction around a vision.  Creates actionable plans and is proactive & anticipatory.  Demonstrates innovative approaches and solutions.  Is an example for employees and others.  Accepts responsibility for individual and team performance.  Makes appropriate and timely decisions and takes action on decisions.   Sets clear and reasonable performance expectations. Motivates and empowers others.  Delegates tasks appropriately.  Recruits staff of a high caliber.  Provides feedback to subordinates that is timely and direct.  Recognizes subordinates for their contributions and effort. Encourages continuous growth and learning in others.  Shows respect for others and their ideas.  Helps others manage through change.

Passion:  Is excited and creates enthusiasm about the company’s future.  Promotes a sense of company pride.  Displays sense of pride in the department and its contributions.  Displays passion for the job.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk and sit. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Always practice good judgment and refer to the safety guidelines.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Always practice good judgment and refer to the safety guidelines.

The noise level in the work environment is usually moderate.