Nemacolin is holding a Butler school to train individuals with an “above and beyond” mindset that exceeds guests’ expectations. We will be providing on-site paid training for this program. The first school is scheduled to start in February 2023.

As a Butler, you will be responsible for developing an environment that creates excitement for internal and external guests. In this position, you will also be responsible for creating “Real Life Magic” - as seen by our guests – as well as behind the scenes for our associates. The Butler also has the ability to exercise good judgment in a variety of situations – utilizing strong communication skills while balancing multiple competing priorities.

Here at Nemacolin, our associates know to “Expect the Unexpected” – You have come across a career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable, all while having fun and relishing the incredible atmosphere of the resort.

The Hotel Butler will oversee all personal needs of assigned guests while assisting in booking activities and special arrangements prior to guest arrival. Upon arrival, the Butler provides formal services including but not limited to: wake-up service, room service, pressing of clothes, shining of shoes, drawing baths, pillow delivery, and unpacking/packing services.

GENERAL ACCOUNTABILITIES/ESSENTIAL FUNCTIONS:

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

1. Deliver internal and external guest service the Nemacolin Way. Goes above and beyond – whether for an associate or guest.

2. Contact assigned guests and assist with personalized services (pre-booking, spa, dining, activities, etc.).

3. Arrange, record, deliver and charge all special requests for arriving guests.

4. Greets guests at the entrance, escorts guests to room, presents keys, and arranges for valet/bell service.

5. Offer personalized services, including packing/unpacking and organization of guest belongings, clothing pressing, shoe shining, arranging outfits for next-day, and description of room amenities.

6. Monitor guest activity while at the resort – including being on-call for any special requests or last-minute needs (including drawing of baths).

7. Gain a comprehensive understanding of all menus, outlets, and amenities of the resort.

8. Communicate the movement of guests to all resort outlets, ensuring proper service and recognition.

9. Inspect all guest rooms prior to guest arrival – ensuring excellent and Forbes standards.

10. Inspect and present all food and beverage items ordered by the guest.

11. Research and clarify misunderstandings in guest folio.

12. Prepare bill and proper backup for presentation to the guest upon departure.

13. Assist guests with luggage transport and farewell.

14. Ability to cooperate and operate seamlessly with all resort departments.

15. Ability to interact with guests who may have high expectations – while maintaining confidentiality and privacy.

16. Other job duties as assigned.

JOB QUALIFICATIONS

• High School diploma required.
• Must possess strong interpersonal, language, communication, and relationship-building skills.
• Excellent customer/guest service skills – with previous guest service experience preferred.
• Ability to learn and utilize Microsoft Office and HOST programs.
• Must be able to speak English fluently.
• Ability to perform effectively in a fast-paced environment.
• Strong organizational skills.
• Ability to effectively perform multiple tasks.
• Must be willing to work varied hours – including nights, weekends, holidays, and split shifts (according to guest needs).
• Must be at least 21 years of age.

These skills and abilities are typically acquired through at least 2-years of customer service or related experience.

This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be required by the organization and/or members of management. It reflects management’s assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.

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