Senior Living Community on the South Shore seeks an experienced manager to supervise wait staff and ensure a pleasant dining experience for residents, families and guests.

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Job Description

Assure a high standard of appearance, hospitality and service in personnel and cleanliness of dining
room. Ensures timeliness of food service. Supervise and train dining room staff. Manage within
budgetary restraints. Develop and implement programs to increase revenues through repeat business
and higher check averages.
Position Characteristics:
• Responsible for management of dining room service in the main clubhouse in a manner
most pleasing to Members
• Maintains a high level of Member contact throughout service hours.
• Knowledge of and ability to perform required role during emergency situations.
As a Food and Beverage employee positivity and a sense of urgency are a must. An up-beat attitude
is necessary and a member-first mind state is mandatory. Keeping a clean and organized
environment is a job requirement as it ensures an expedited and efficient delivery of product. Being
able to multitask and make well thought out decisions is a must.
Essential Job Functions: *Including but not limited to*
• Able to lead staff through all service types (a la carte, buffet, etc.).
• Receives and resolves complaints concerning dining room service.
• Serves as liaison between the dining room and kitchen staff.
• Inspects dining room employees to ensure that they are in proper and clean uniforms at all
times. Assure a high standard of appearance, hospitality and service in personnel and cleanliness of dining
room. Ensures timeliness of food service. Supervise and train dining room staff. Manage within
budgetary restraints. Develop and implement programs to increase revenues through repeat business
and higher check averages.
• Takes reservations, checks table reservation schedules and maintains reservations log.
• Designs floor plans according to reservations.
• Directs pre-meal meetings with dining room personnel; relays pertinent information such as
“86’d” items and menu changes, special member requests, etc.
• Ensure that all closing duties have been done correctly. In charge of post shift walkthrough
to make sure the clubhouse is organized and duties have been completed.
• Assures that all side-work is accomplished and that all cleaning of equipment and storage
areas is completed according to schedule.
• Reviews chits and closing reports of servers at the end of the shift. Thoroughly reviews
chits and corrects mistakes. Drops off the chits at the guard gate at the end of the night.
• Assures the correct appearance, cleanliness and safety of dining room areas, equipment and
fixtures; checks the maintenance of all equipment in the dining room and reports
deficiencies and maintenance concerns.
• Makes suggestions about improvements in dining room service procedures and layout.
• Attends scheduled staff meetings.
• Maintains an inventory of dining room items including silverware, coffee pots, water
pitchers, glassware, flatware and china, salt and pepper holders, sugar bowls and linen and
ensures that they are properly stored and accounted for.
• Monitors dining room labor and supplies budget; makes adjustments to achieve financial
goals.

Additional Responsibilities and Job Requirements
• Be detail-oriented, able to prioritize and multitask.
• Maintain and positive attitude and remain professional.
• Keeps abreast of industry trends relative to the food & beverage operation.
• Absorb suggestions and criticism and communicates them to upper management.
• Monitors dining room labor and supplies budget; makes adjustments to achieve financial
goals.
• Develops and continually updates and refines policy and procedure manuals for service staff
to increase quality and to control costs.
Additional Responsibilities and Job Requirements
• Be detail-oriented, able to prioritize and multitask.
• Maintain and positive attitude and remain professional.
• Strive daily to make the workplace and member/guest experience better.