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Instructional Technology Services Manager

Please see Special Instructions for more details.

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Position Details

Position Information

Posting date 01/02/2024
Closing date
Open Until Filled Yes
Position Number 1125603
Position Title Instructional Technology Services Manager
Department this Position Reports to Tuck Information Technology
Hiring Range Minimum $85,000
Hiring Range Maximum $105,000
Union Type Not a Union Position
SEIU Level Not an SEIU Position
FLSA Status Exempt
Employment Category Regular Full Time
Scheduled Months per Year 12
Scheduled Hours per Week 40
Schedule
Location of Position
Hanover, NH
Tuck School, 100 Tuck Hall
Remote Work Eligibility? Onsite only
Is this a term position? No
If yes, length of term in months.
Is this a grant funded position? No
Position Purpose
Manages implementation of instructional technology infrastructure projects, processes, audio/visual (A/V) services, and systems technical support, according to Tuck’s mission, strategy, and institutional priorities.
Description
Required Qualifications - Education and Yrs Exp Bachelors plus 3-5 years' experience or equivalent combination of education and experience
Required Qualifications - Skills, Knowledge and Abilities
1. Experience and skill operating, maintaining, and training others to use audio/visual systems used in businesses and educational institutions.
2. Experience and skill in project management, managing junior technicians, and coordinating with vendors.
3. Knowledge of instructional technology systems gained through a combination of technical education and relevant work experience. Infocomm CTS designation preferred.
4. Able to support, contribute to, and strengthen a vibrant, culturally diverse, and inclusive learning community of students, alumni, faculty, and fellow professionals.
5. Able to anticipate, deliver on, and exceed the expectations of students, senior officers, faculty and professional staff colleagues, and supervisees.
6. Able to introduce and drive innovation in ways small and large.
7. Able to collaborate with others as primary means to achieve lasting results.
8. Able to seek out and create learning opportunities, including through those revealed by setbacks and failures as well as successes.
Preferred Qualifications
Experience in a higher education institution.
Department Contact for Recruitment Inquiries Lorin Parker, Executive Director of Talent Management
Department Contact Phone Number 603.646.2904
Department Contact for Cover Letter and Title Lorin Parker, Executive Director of Talent Management
Department Contact's Phone Number 603.646.2904
Equal Opportunity Employer
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.
Background Check
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job? Not an essential function
Special Instructions to Applicants
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
Additional Instructions
Quick Link https://searchjobs.dartmouth.edu/postings/71972
Key Accountabilities

Description
Envisions, develops, articulates, and implements plans for achieving instructional technology project, service delivery, and technical support goals and priorities; engages with students, faculty, and fellow Tuck and Dartmouth IT and other colleagues to achieve goals and priorities, and to anticipate, identify, and deal with challenges; evaluates and reports progress achieving plans using data analytics, particularly equipment performance metrics and feedback from students, faculty, and staff; and updates goals and priorities with direction from the associate director.
Percentage Of Time 5%
Description
Schedules, manages, and evaluates technicians assigned to classes, meetings, and events, including in-person management of high profile events and resolution of technical issues (35%); participates in assessing A/V capabilities and proposing equipment and process improvements, and manages equipment installations, upgrades, and readiness checklists on the main campus and at satellite/remote locations (25%); supports associate director in developing, updating, and disseminating equipment specifications, operating standards, and maintenance schedules (5%); coordinates with service vendors on equipment installations, upgrades, and maintenance (5%); and provides systems user training programs, including development and updating of instructional training materials.
Percentage Of Time 75%
Description
Contributes ideas, input, and support to initiatives, decisions, and communications with instructional technology services implications.
Percentage Of Time 10%
Description
Collaborates with Tuck and Dartmouth IT and other professional staff colleagues to conceptualize, develop, co-manage, and complete shared initiatives and projects.
Percentage Of Time 5%
Description
Gains and applies knowledge of and shares insights into pertinent trends and innovations through market research, participation in peer networks and associations, and attending and representing Tuck at conferences, seminars, and speaking engagements.
Percentage Of Time 5%
-

-- Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
-- Performs other duties as assigned.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you learn about this employment opportunity?
    • Current Dartmouth employee (Please specify full name below)
    • Word of mouth
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    • jobs@dartmouth.edu email outreach
    • Recruiter (Please specify full name or event below)
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    • HERC
    • HigherEdJobs
    • Indeed
    • Inside Higher Ed
    • LinkedIn’s Job Board
    • RecruitMilitary
    • Dartmouth’s Job Board (searchjobs.dartmouth.edu)
    • Other (Please specify below)
  2. If you would like to add more information to your answer, please specify here:

    (Open Ended Question)

Documents Needed to Apply

Required Documents
  1. Cover Letter
  2. Resume
Optional Documents
  1. Additional Document #1