Customer Service:

* Utilizes approved protocols and interim care to provide recommendations to callers experiencing medical symptoms
* Utilizes approved electronic health information and/or reference sources to provide health information to callers
* Assists E-Care Line callers with complaints and commendations and informs appropriate personnel of complaint/commendation
* Provides assistance to callers seeking information about community health and/or physicians
* Provides call back/follow-up services to patients (as needed)

Community Relations:

* Assists with community health fairs (as needed)

Recordkeeping/Reporting:

* Records patient information and informs appropriate provider

* Documents Compliance Hotline calls and submits information to NMHS Compliance Officer
* Electronically documents data/information obtained on E-Care Line calls

Education:

* Maintains continuing education (CE) hours
* Assists in orienting new employees to the Call Center (when applicable)

Regulatory:

* Adheres to NMHS/NMMC Policies/Procedures/Guidelines
* Complies with applicable State/Federal policies/guidelines/regulations

Requirements:

* Associates Degree in Nursing; required
* Licensed as a Registered Nurse in the States of Mississippi and Alabama; required
* Must be certified in Cardiopulmonary Resuscitation (CPR); required
* Minimum of 4 years of clinical experience (Emergency/Urgent Care, Pediatrics, Primary Care); required
* Excellent written and verbal communication skills; required
* Working knowledge of computer hardware/software; required
* Interaction with a patient population of all ages ranging from neonates to geriatrics, required

At North Mississippi Health Services, our mission is to "continuously improve the health of the people of our region." Our vision is to "provide the best patient and family-centered care and health services in America." We believe that fulfilling our mission and vision calls us to embrace the best people that form incredible connections to our patients and families.

We take pride in celebrating everything that makes you uniquely you - your talents, your perspectives, and your passions. At North Mississippi Health Services, we believe in connecting your passion with a purpose. When you are part of our team, you know what connected feels like.

#WhatConnectsYou
#NMHSCareers