POSITION DESCRIPTION

The Director of Family Services promotes the mission, vision and values of Albany Diocesan Cemeteries throughout the organization. The position is responsible for leading a team of professionals to meet sales goals in order to fund the corporal work of mercy of burying the dead. The Director of Family Services accomplishes this objective while maintaining a high level of personal and professional integrity. This position is a key member of the corporate management team and reports to the Executive Director.

MAJOR AREAS OF DUTIES AND RESPONSIBILITIES

• Recruit and hire sufficient Family Service Representatives to maintain or exceed minimum number of team members.
• Supervise, direct, manage and motivate Family Service Representatives, Memorial Design Specialist and Family Service Associates.
• Consistently meet or exceed monthly cemetery and memorial sales quotas and work with the sales teams to establish a positive culture that fosters and promotes supportive and cooperative team spirit.
• Office and field train Family Service Representatives, Memorial Design Specialist and Family Service Associates on sales presentations, techniques, prospecting, policies, procedures and paperwork.
• Ensure compliance with policies and procedures. Ensure all sales materials are current.
• Conduct regular sales meetings the content of which shall include additional training, motivation and customer service skills.
• Monitor activities and production levels of all team members.
• Coordinate, direct and supervise memorial masses, marketing events and other sales related programs.
• Make recommendations, suggestions and provide assistance on ways to improve training, sales development and sale performance of the sales program.
• Attend and participate in meetings, training sessions and functions required by management.
• Develop personal training skills and conduct training programs to assist Family Service
• Representatives in meeting sales goals and maintain an extraordinary level of customer service.
• Collaborate with the Director of Communications on marketing concepts, materials, and events.
• Extend hospitality to all. Express a positive attitude in spoken and written communication.
• Performs other duties as required to support and further the mission of Albany Diocesan Cemeteries

OBJECTIVES

Dependability- job requires being reliable, responsible, and dependable in fulfilling obligations.

Cooperation- job requires being pleasant but task oriented with others on the job and displaying a good-natured, cooperative attitude.

Self-control - job requires maintaining composure, keeping emotions in check, controlling anger and avoiding aggressive behavior, even in difficult situations.

Integrity- job requires being honest, up front, and ethical.

Attention to detail- job requires being careful about detail and thorough in completing work.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge

Knowledge of sales management.

English Language – knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.

Computer skills- knowledge and ability to use computers and related technology efficiently, familiarity with Microsoft Office software including Word, Excel, PowerPoint and the ability to self-teach (i.e. to learn new programs or tasks as they are encountered).

Adaptable to industry specific software.

Knowledge of and respect for the teachings and traditions of the Roman Catholic faith.

Skills

Active listening – giving full attention to what other people are saying and taking the time to understand the points being made, asking questions for clarification and not making assumptions.

Speaking – talking to others to convey information effectively.

Critical thinking – using common sense and logic to identify the strengths and weaknesses of alternative solutions, conclusion, or approaches to problems.

Coordination – adjusting actions in relation to other’s actions.

Minimum Requirements

Bachelor’s degree or an equivalent amount of education and experience

5 or more years of sales management experience.

A valid driver’s license with a record of safe operation of a motor vehicle.

Abilities

Oral Comprehension – the ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral expression – the ability to communicate information and ideas so others will understand.

Problem sensitivity- the ability to tell when something is wrong or is likely to go wrong. It does not necessarily involve solving the problem, only recognizing there is a problem.

Confidentiality- the ability to recognize and appropriately handle matters of a confidential nature.

Maintain respect for the teachings and traditions of the Roman Catholic faith

Ability to move about in an office and cemetery grounds environment and to operate office equipment

Interested applicants please e-mail: HR@ADCemeteries.org.