EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.

EBSCO Information Services is looking for an Inside Sales Representative to call on academic, medical, corporate, public library and K-12 school customers in a designated territory and introduce/sell our subscription services and related products. The candidate in this position will serve customers by selling products and meeting customer needs; as well as establish new accounts, service existing accounts, and obtain orders by planning and organizing daily work schedule to call on existing or potential sales outlets.

The Inside Sales Representative will be responsible for generating new leads to close sales, cultivating customer relationships via retention responsibilities, and developing solid working relationships with EBSCO’s publisher partners. The candidate in this position must be focused on sales efforts and keep management informed by submitting daily call and activity reports, weekly work plans. Knowledge of competition will be necessary for gathering market information on pricing and products that will result in recommending changes to customers in products and service.

Basic Qualifications:

• 1-3 years continuous office experience in an office setting (employment stability is a must)
• 1-3 years experience with MS Office Suite, including Microsoft Teams
• High School Diploma
• This position requires a person who can work with minimal supervision, prioritize work and make decisions. 

Required Skills:

• Professional telephone etiquette
• Experience at organization and prioritization
• Experience in time management skills including follow-up procedures
• Outgoing, self-motivated, and goal-oriented Candidates must possess excellent oral and written communication skills, organizational skills, and be comfortable cold calling daily.

• Ability to work remotely as a hybrid employee, with the ability to travel if necessary, for required scheduled office time.

Preferred Skills:

• Prior phone sales experience
• Experience with inside sales and cold calling techniques
• Experience within the subscription services industry or publisher facing experience

COVID VACCINATION REQUIREMENT: As directed by Executive Order 14042: Ensuring Adequate COVID Safety Protocols for Federal Contractors, all current and newly-hired EIS employees in the United States are required to be fully vaccinated by January 18, 2022 or by their date of hire.
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.