Seasonal Call Center Agent

Full and part time.

Competitive pay and ski pass for full-time employees!

Join our Legacy. Be our Future.

Gorsuch… What makes best even better is here - In other words, we carry the best products and offer the best services, and because of the attitude and expertise of our staff, the way we merchandise, the way we treat customers, store locations, the ambiance we create, etc… we make buying that best product even better.

Our world-renowned brand begins for many of your customers with our catalog or online experience. You will personalize our customers' Gorsuch experience by guiding them through our catalog and online shopping experience.

Duties Include:

• Answer telephone in a professional and helpful manner.
• Text and video chat with customers about merchandise questions.
• Recommend, select and help locate or obtain merchandise based on customer needs and desires.
• Maintain knowledge of current sales, merchandise and promotions, policies regarding payment and exchanges, and security practices.
• Provide customers with product and service information.
• Correspond professional and accurately with customers via email or live chats.
• Process orders by hipping and packing orders

Prior retail and customer service experience preferred. Must be comfortable using a computer - basic navigation skills. Luxury fashion, lifestyle brand knowledge preferred. Ability to solve complex problems and handle complaints with poise, remaining polite and professional during extensive process of challenges.

Full-time seasonal position available. Weekends and holidays required. Hours between 7:00 a.m. to 7:00 p.m., typically 9:00 a.m. to 6:00 p.m. Ski pass and staff discounts available. Located in our Catalog department in our Eagle-Vail.

Required ability to work onsite ongoing Thursday - Monday 5 days a week with possible part time for right candidate, as long includes both weekend days.