At Luxor, we create an innovative and forward thinking culture that our employees love, and our products reflect this. As a manufacturer of innovative workspace product solutions that are sold to the commercial, educational, industrial and other end markets, we are constantly developing functional products that are value priced. Under our Stand Steady brand, we create workspace furniture solutions that nurture a healthy and collaborative work environment.
GENERAL PURPOSE:
At Stand Steady, we create an innovative and forward-thinking culture that our employees love, and our products reflect this. As a manufacturer of innovative workspace product solutions that are sold to the commercial, educational, industrial, and other end markets, we are constantly developing functional products. We are looking for an excited, tech savvy Customer Service / Tech Support Rep that will represent two brands – Stand Steady and SideTrak!
The Customer Service / Tech Support Representative is our front line in communicating with customers and prospects for our brand. It is their job to ensure a positive interaction with every customer touch. SideTrak is a tech product, so they need an understanding of tech terminology and functionality. They will manage the phones, email, chat, and replacements. They are also responsible for daily troubleshooting of customer service and operational issues, as well as process improvements.
ESSENTIAL DUTIES AND Responsibilities:
OTHER DUTIES AND RESPONSIBILITIES:
SKILLS AND ABILITIES REQUIRED:
EDUCATION AND EXPERIENCE REQUIRED:
Computer equipment and level of software requirements:
Specific Knowledge, licenses, certifications REQUIRED:
SUPERVISORY RESPONSIBILITIES:
TRAINING REQUIREMENTS:
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PHYSICAL DEMANDS:
PHYSICAL PROTECTIVE EQUIPMENT:
WORK ENVIRONMENT:
Usual office working conditions
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.
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