Job Description

Under the direction of the Director of Donor Services, the Regional Donor Services Manager manages the overall operations of the fixed site(s). Individual will be required to travel in-between fixed sites to regularly monitor the operations and oversee new site renovations as needed.

Duties and Responsibilities

The list of essential functions, as outlined herein, is intended to be representative of the duties and responsibilities performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. All employees are required to perform all assigned duties in compliance with internal SOPs, external regulations, and internal policies, bring compliance issues to the attention of management and assure quality customer service to all customers.

Operations of Fixed Sites

• Oversee operations of fixed sites to ensure compliance of company polices, FDA, AABB, State, and other industry guidelines.
• Create a standardized approach to opening additional fixed sites.
• Oversee opening of additional fixed sites.
• Ensures the ordering practice of fixed sites is efficient and meets demands.
• Creation, implementation, and monitoring of efficiencies to ensure fixed sites are as efficient as possible.
• Motivation of staff to accomplish goals.
• Communicates to staff/ management with reports with metrics to provide direction for staff.
• Actively listens to achieve desired outcomes while giving feedback and coaching staff.
• Strong practice of effective conflict resolution within the team.

Communication

Human Resource Management

• Accountable for interviewing and hiring recommendations.

• Responsible for personnel action/discipline for collection staff in collaboration with Human Resource Services and in compliance with administrative policy
• Proactively manages staff to achieve high performance and reach goal.
• Ensure that the performance management process is effectively utilized with on-going feedback, coaching, and annual performance reviews using established performance standards; serves as a technical resource, providing education as needed.
• Responsible for scheduling coverage of areas to ensure smooth workflow to meet established turnaround times; recommends staffing complements/patterns.
• Orients/trains, evaluates, and provides ongoing coaching and guidance with appropriate feedback to direct reports utilizing Donor Experience and Lean/Continuous Improvement tools.
• Creates and sustains an environment conducive to an engaged and high performing team.
• Provides on-going feedback and coaching to instill and achieve a positive donor experience.
• Assumes responsibility for addressing customer problems or requests by investigating and resolving donor complaints.
• Oversees the donor qualification and blood collection procedures according to SOPs, including Quality Control.
• Maintains confidentiality of all information regarding donors.
• Oversees the care for blood after collection, providing temporary storage, and transportation to the center when necessary.
• Completes all required documentation
• Complies with LIFELINE safety policies and procedures.
• Demonstrates excellent customer service when dealing with donors, members of the community and co-workers.
• Oversees the blood collection procedures for Apheresis according to SOPs, including Quality Control.
• Oversees the collection Apheresis products (platelets and plasma) using an automated blood cell separator device.

Customer Service

Donor Services Phlebotomy

Donor Services Apheresis Phlebotomy

Training

Chapter 1, NEON I & II, Annual cGMP, Annual Safety, Medical Ethics, Customer Service, Blood Establishment Computer Systems, and all required departmental and interdepartmental training.

Qualifications

EDUCATION: High School Diploma or equivalent required. Associate's degree or comparable experience in Management Required. Bachelor’s Degree preferred.

EXPERIENCE: 1-2 years of administrative/management experience required, 3+ years preferred.

SKILLS: Language skills must include the ability to read, write, speak English effectively and follow oral and written instructions consistent with policies and procedure, SOPs or other requirements.

• Ability to make sound decisions under pressure.
• Effective planning and organizational skills
• Demonstrate the ability to multi-task.
• Ability to function as a key team member in a high-level production environment coupled with strong organization skills
• Ability to work independently and to meet deadlines.
• Demonstrated ability to work without direct supervision.
• Must be able to make simple decisions based on well-defined choices.
• Ability to communicate effectively with the staff and the public to enhance LIFELINE’s relationship with the community.
• Basic computer skills in Microsoft Word and Excel

Working Conditions

Functions are regularly performed inside and/or outside with potential for exposure to adverse conditions, such as inclement weather, atmospheric elements and pathogenic substances. Performance of this job could expose the employee to blood-borne pathogens. The noise level in the work environment is usually low to moderate.

Physical Requirements

Employee is required to stand, walk, sit, and have the ability to lift a minimum of 50 pounds.