Senior IT Manager 062122

Print


Senior IT Manager 062122

Salary

$101,059.49 - $142,795.62 Annually

Location

Sunrise, FL

Job Type

Full Time

Job Number

Senior IT Manager 062122

Department

Information Technology

Division

Information Technology

Opening Date

06/21/2022

Closing Date

9/26/2023 2:55 PM Eastern

Description

NATURE OF WORK

This position is a highly technical senior level Information Technology position. The Sr. IT Manager’s role is to lead and manage a group of systems/network engineers, administrators and/or vendors in supporting various technologies to ensure the stable and secure operation of all of the City’s IT assets. This includes developing, configuring, maintaining, supporting, and optimizing all new and existing technologies. The IT Operations Manager will act as the central point of contact for all activities, projects and day to day operations related to cybersecurity, analysis, planning, and maintenance of the City’s network, security, and advanced computer systems in an enterprise environment. 

An employee in this class is responsible for the management, support and administration of City-wide data, network and communications systems to ensure high levels of availability of supported business applications. This individual also participates in the planning and implementation of policies and procedures to ensure system provisioning and maintenance is consistent with City-wide IT goals and objectives while adhering to industry best practices, and regulatory requirements.  This individual is the primary IT network and security administrator who works with the Director and Deputy Director of IT on risk and security mitigation strategies.   The incumbent exercises a considerable degree of initiative and independent judgment in almost all areas of work.  The Senior IT Manager is responsible for delivering quality results and acts as an adviser to the other IT Managers in the Information Technology Department.

Examples of Duties

ESSENTIAL JOB FUNCTIONS

  • Manages a team of IT network and security professionals at all levels, including work and disciplinary actions.
  • Participates in a senior level IT management support capacity for the planning and the development of long-term strategic goals for cyber security and network infrastructure - all while utilizing IT industry standards, best practices, and regulatory requirements.
  • Coordinates and plans all network engineering and IT security projects including daily security patch deployments to mitigate system vulnerabilities as necessary.
  •  Implements and plans for network, server, firewall and security systems installations, and patch deployments.
  • Manages and administers all security, communications and connection solutions, including server and workstation connectivity, local area networks, internal and Cloud-based applications.
  • Ensures the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance to business needs and industry best-practices regarding privacy, security, and regulatory compliance.
  • Manages end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance.
  • Perform network and security audits, risk assessments, and test routine system backups and restores in accordance to City’s policies and industry standards. Initiate risk control strategies as needed.
  • Anticipates, identifies, troubleshoots, and resolves network infrastructure issues on servers and network security systems.
  • Escalates incidents as necessary; practices network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
  • Recommends, schedules, and performs hardware improvements, upgrades, patches, reconfigurations, and/or purchases; conducts research on emerging products, services, protocols, and standards in support of systems procurement and development efforts.
  • Creates required reports in response to business needs; participates in negotiations with vendors, outsourcers, and contractors to secure products and services.
  • Develops and keeps current documentation of processes, policies, procedures and associated training plans for system administration and appropriate use.
  • Performs all tasks necessary to fulfill service level agreements regarding Exchange-based messaging and collaboration availability and security; including those involving user accounts, shared folders/calendars, mailing lists, and Outlook Web Access.
  • Implements policies, procedures, and technologies to ensure Exchange server security through secure access, monitoring, control, and routine security evaluations.
  • Manages Exchange database(s), antivirus applications, messaging filtering, and error log tracking; recommends, schedules, and performs software patches, upgrades, and/or purchases.
  • Ensures that Exchange server implementations comply with policies, standards, licensing agreements, and configuration guidelines.
  • Manage project activities and ensure they are completed within established timeframes and budgets and conform to enterprise’s overall standards and operations objectives.
  • Ensure that change management procedures are followed.
  • Responsible for maintaining good customer relations with stakeholders and end users.
  • Perform full range of managerial duties for staff supervised, including recruitment, salary administration, performance reviews, counseling, and employee development.
  • On-call availability for after hours, as needed. Overtime hours may be required to meet project deadlines.

Requirements

EDUCATION 

  • Graduation from an accredited college or University with a Bachelor’s Degree.
  • Bachelor's degree in Computer Information Systems or a related field preferred. 
  • PROOF OF HIGHEST LEVEL OF COMPLETED EDUCATION MUST BE SUBMITTED AS AN ATTACHMENT WITH APPLICATION. (Applications without attached proof of education will not be processed for consideration.) 

 EXPERIENCE

  • Seven (7) years of progressive hands-on management, responsibility and experience working in IT Infrastructure and operations support, with extensive knowledge in IT Security, Network Infrastructure, System Administration of servers including management of SAN, VMware, Backups and Patch Management to ensure high availability and that quality levels of service are met with in support of the City.

NECESSARY SPECIAL QUALIFICATIONS

  • Must possess a valid driver’s license with an acceptable driving record.
  • Must obtain a valid Florida driver’s license prior to hire.

PREFERRED SPECIAL QUALIFICATIONS  

  • IT Security/Cyber Security Certifications
  • Microsoft Certification(s)
  • Cisco Networking Certification(s)
  • Comp TIA Certification
  • ITIL Certification

Supplemental Information

KNOWLEDGE, SKILLS AND ABILITIES 

  • Exceptional technical knowledge of IT operations, cybersecurity, enterprise networks, enterprise server environments, connectivity protocols and security awareness.  
  • Exceptional knowledge of network, PC, mobile devices, and platform operating systems.
  • Exceptional knowledge of various methods and approaches to troubleshooting and problem resolution. 
  • Exceptional knowledge of applicable data privacy practices and laws.
  • Exceptional knowledge of project planning for IT deployments.
  • Exceptional knowledge of current endpoint management technologies.
  • Considerable knowledge of the current literature, emerging trends, and developments in the field of information technology. 
  • Considerable knowledge of computer hardware, cabling, and communications devices.
  • Considerable knowledge of firewall protocols, and Active Directory.
  • Knowledge of data management, including data capture, warehousing, segmentation, mining, storing, cleansing, and security.
  • Knowledge of ERP software quality assurance best practices and methodologies.
  • Knowledge of cloud-based solutions and integrations into existing infrastructure.
  • Knowledge of Microsoft 365 platform.
  • Knowledge of database protocols, and standards.
  • Knowledge of the principles of ITIL. 
  • Ability to analyze office unit activities as they relate to the department and the City as a whole.
  • Ability to plan, organize, and assist in the development of training programs for IT staff in preparation for cross training.
  • Ability to evaluate the performance of hardware and make recommendations for improvement. 
  • Ability to systematically determine the source of problems in a system and to take appropriate action. 
  • Ability to effectively prioritize and execute tasks in a high-pressure environment as well as respond quickly to critical situations.
  • Ability to effectively create and maintain documentation of maintenance, configuration and process information.
  • Ability to conduct research into hardware and software products as required.
  • Ability to work independently with a minimum of supervision and instructions.
  • Ability to express ideas clearly and concisely, verbally and in writing, to groups and individuals in user-friendly language.
  • Ability to communicate effectively both orally and in writing. 
  • Ability to establish and maintain effective working relationships with supervisors, team member direct reports, other employees and City officials. 
  • Skill in the use of the keyboard, printers, personal computers and all related equipment.
  • Skill in the installation and operation of personal computers, related peripherals and various software packages.
  • Skilled at working within a team-oriented, collaborative environment.
  • Strong customer service skills.
  • Plans and conducts performance evaluations and talent assessments of staff and administers corrective actions when necessary
  • Trains, coaches, and mentors team members.


BENEFITS PACKAGE SUMMARY
SUPERVISORY/PROFESSIONAL
HIRED ON OR AFTER 10/1/18

The description of benefits for which, an employee may be eligible have been generally summarized in this information sheet for your convenience; however, you must refer to all applicable City ordinances, collective bargaining agreements and/or plan documents for specific terms and conditions. These benefits may be affected by future changes in policy, collective bargaining, City ordinances and/or legislative actions. The City reserves the right to increase, modify, decrease or eliminate benefits at any time. No benefit is created or maintained simply based on this document, and its contents do not give rise to any contractual rights related to continuing employment or receipt of benefits between the City of Sunrise and its employees. The information contained herein supersedes any prior benefit sheet(s).

The City of Sunrise is an economic powerhouse in western Broward County encompassing more than 18 square miles. As the host of Sawgrass International Corporate Park – the largest business park in South Florida – Sunrise has its own flourishing job market and currently employs approximately 1,100 employees and numbers continue to rise.
 
The City takes a very active role in business development, recruitment and prides itself on creating job opportunities for its residents. There are very few communities of similar size that welcome the tens of millions of visitors that we do here in Sunrise, or that can boast the magnitude of regional assets found in our City.
 
Our City shines and we understand in order to shine brighter; we must continue to recognize our employees as one of our most valuable assets. The City of Sunrise takes great pride in recruiting future employees and developing and retaining current ones by offering our comprehensive compensation and benefits package throughout an employee's career.

5% Supplemental Pay:
Supervisory/Professional employees shall receive a five percent (5%) supplemental pay calculated on the employee’s base rate of pay.

City-Paid Medical Benefits:

  • Group Health Insurance: The City pays for 100% of the cost for single coverage for full-time employees and 66.66% of cost for Dependent/Family Coverage. Upon retirement and separation from City employment, employee receives a monthly stipend of $350 per month, applicable toward retiree health coverage.
  • Life Insurance: $50,000
  • Accidental Death & Dismemberment (AD&D): $50,000
  • Eye Care Reimbursement – Up to $250 every two (2) fiscal years (Employee only)
  • EKG/Stress Test – Up to $150 reimbursement per fiscal year (Employee only)
  • Physical Examination –  Up to $250 reimbursement per fiscal year (Employee only)
  • Employee Assistance Program (EAP) through Cigna Behavioral
Retirement:
  • Employee Contribution = 8%
  • Vesting = 10 Years
  • Average Final Compensation (AFC) = 2.5% of pensionable earnings for each year of creditable service
  • Maximum Benefit = 80% of AFC, not to exceed $80,000.
  • Normal Retirement = Age 62 and ten (10) years of creditable service.
  • Early Retirement = Age 57 and ten (10) years of creditable service, 3% annual reduction for each year prior to normal retirement age. 
  • 13th check based on monthly retirement, payable if the pension plan funding status is equal to or greater than 100%. Paid in December each year following retirement.
  • Deferred Retirement Option Plan (DROP) = 4 years/48 months maximum.
  • DROP Interest Rate = 4%, compounded annually.

Longevity:
Based on successful completion of full-time, continuous service with the City, employee shall receive the following:

Years of Creditable Service                               Longevity Benefit*
10 Years                                                            2.5%
15 Years                                                            2.5%
20 Years                                                            5.0%
* Longevity Benefit calculated on employee’s base rate of pay

Paid Holidays:
Employees receive the following City-paid holidays:

•    New Year’s Day                               •    Veterans’ Day
•    Martin Luther King Day                    •    Thanksgiving Day
•    Memorial Day                                  •    Friday after Thanksgiving
•    4th of July, Independence Day         •    Christmas Day
•    Labor Day


Annual Leave:
Annual leave may be taken  as earned. Maximum accumulation each fiscal year is 360 hours. At time of resignation or retirement, employee is paid for all annual leave accrued at their current rate of pay. Annual leave is accrued based on continuous, full-time service with the City, as follows:

Completed Months of Service              Total Hours/Days Accrued Annually
Up to and including first 60 months                               128 hours/16 Days
Greater than 60 months through 120 months               168 hours/21 Days
Greater than 120 months through 204 months             208 hours/26 Days
Greater than 204 months                                              248 hours/31 Days

Annual Leave Cash Out:
Employee can opt to receive a non-pensionable cash payment twice per year for up to forty (40) hours of annual leave, provided accrued annual leave bank does not fall below eighty (80) hours.

Floating Holidays:
Upon completion of (26) weeks of full-time employment with the City, employee shall be entitled to utilize up to five (5) floating holidays per fiscal year. Floating holidays shall not carry over to the next fiscal year.

Perfect Attendance:
For every six (6) months period (April 1 - September 30) and (October 1 - March 31) in which,  no sick  or unpaid  leave  is  utilized,  an  employee  shall receive  ten  (10)  hours of annual leave credited. Employees who qualify for a consecutive Perfect Attendance benefit shall receive (14) hours of annual leave credited for each consecutive earning period.

Sick Leave:
Each employee earns (96) hours (12 days) of sick leave annually with no waiting period for use and maximum accrual of 1,440 hours. Upon separation of City employment due to resignation, employee shall receive payment of all accrued sick leave at a rate of twenty- five  percent  (25%)  of  the  employee’s  current  rate  of  pay  at  time  of  resignation.  Upon separation  of  employment  due  to  retirement,  employee  shall  receive  payment  of  all accrued sick leave at a rate of fifty percent (50%) of the employee’s current rate of pay at the time of retirement.

Sick Leave Conversion:
After  completion  of  one  (1)  year  of  continuous,  full-time  employment  with  the  City,  an employee may convert their unused portion of their first six (6) days (maximum of forty- eight (48) hours) of accrued sick leave into annual leave. Conversions are subject to the following:  A  minimum  of  96  unused  sick  leave  hours  accrued  prior  to  hours  being converted, total eligible sick leave hours to be converted shall be reduced hour-for-hour by any sick leave hours utilized during the eligible benefit period, and conversion subject to annual leave accrual cap.

Bereavement Leave:
Qualifying City-paid Bereavement Leave as follows:
•   In State = Up to 3 Days
•   Out of State = Up to 5 Days
Tuition Reimbursement:
After (2) two years of continuous full-time employment:
•   100% reimbursement for a grade of A or B
•   50% reimbursement for a grade of C
•   $500 books/lab reimbursement per semester

Credit Union:
We Florida Financial Bank & Credit Union – 8890 NW 44th Street, Sunrise, FL 33351

Optional Voluntary Benefits (paid by the employee):
•   Single or Family Dental Insurance
•   Single or Family Vision Insurance
•   Accident Advantage
•   Life Insurance
•   Accidental Death & Dismemberment Insurance
•   Long Term Disability Insurance
•   Long Term Care Insurance
•   Short Term Disability Insurance
•   Critical Care Protection
•   Cancer Protection Assurance
•   Mission Square Retirement Programs
      o 457 Deferred Compensation Plan
      o 401(a) Governmental Purchase Plan: Newly hired
 

01
Can you provide proof of graduation from an accredited college or university with a Bachelor's Degree? Proof of highest level of completed education must be submitted with application.
  • YES
  • NO
02
Seven (7) years of progressive hands-on management, responsibility and experience working in IT Infrastructure and operations support?
  • YES
  • No
03
Does your experience include IT Security, Network Infrastructure, System Administration of servers including management of SAN, VMware, Backups and Patch Management to ensure high availability and that quality levels of service are met?
  • YES
  • NO
04
Do you have a valid Driver's License?
  • YES
  • NO
05
If yes, please provide Driver's License number and Date of Issue:
06
Please list all relevant certifications you possess.

Required Question

Agency
City of Sunrise
Address
10770 W. Oakland Park Blvd.

Sunrise, Florida, 33351
Phone
954-838-4522
Website
http://agency.governmentjobs.com/sunrisefl/default.cfm
Job Opportunities
Account
Terms Of Use
Cookie Settings
Copyright © 2024