Technical Systems Coordinator, Emergency Management
- Basic Function
Under supervision of the Emergency Management Officer, the Technical Systems Coordinator, Emergency Management, is responsible for daily technical support of the City's land-mobile radio (LMR) fleet, Fire Station Alerting (FSA) system, Outdoor Warning System (OWS), and the Emergency Operations Center (EOC). This position also functionally supports the EOC operational capability and the overall emergency management program. This position regularly works a 40-hour per week schedule with some hours falling outside 8:00 a.m. – 5:00 p.m. as necessary to support EOC operations, special events, or other critical public safety needs..png)
Do you have a head for technology, a heart for service, and a desire to work for an organization that supports growth and development?
Join the Emergency Management Team with the City of Coppell Fire Department as Technical Systems Coordinator!- Essential Job Functions
- Procure, program, and provide first-echelon maintenance and support for LMR terminals/subscribers including Motorola and Harris portable, mobile and base station radios and associated antenna systems and accessory equipment; coordinate vendor support, as needed.
- Provide first-echelon maintenance and support of FSA and OWS; coordinate vendor support, as needed.
- Provide technical support to end-users of radio, alerting and warning equipment.
- Maintain inventory, maintenance, and programming records.
- Oversee memorandums of understanding, inter-local agreements, FCC licensing and other documents regarding land-mobile radio use and alerting equipment.
- Evaluate public safety communication platforms and provide solutions to continually enhance services.
- Enhance knowledge related to field through educational opportunities.
- Maintain on-call status to respond to and serve in EOC during activations as required by emergency/disaster situations and maintain appropriate training to serve as Communications Technician for the Communications Unit within the Incident Command Structure.
- Perform other related work, as required.
- City of Coppell Core Competencies
Technical Competencies
Knowledge and ability to correctly apply professional/specialized expertise; skillfully manage information; properly use tools, equipment and technology; effectively allocate resources; proactively identify and resolve issues; consistently make sound decisions; correctly execute policy processes and procedures; strictly adhere to/enforce safety polices; consistently produce quality results; proactively plan and organize; consistently provide exceptional customer service.
Human Competencies
Humble: The noble choice to forgo your status, deploy your resources or use your influence for the good of others beyond yourself-a willingness to hold power in service for others.
Motivation of Self & Others: We demonstrate a core desire to serve the Public and the Organization through our commitment, passion, initiative and drive.
Leadership of Self & Others: We motivate, inspire and influence others to strive towards excellence by being participatory, positive, accountable, team focused, influential in goal achievement, and empowering.
Service –Oriented: We behave in a friendly and professional manner centering on a desire to address the needs of internal and external customers while respecting their rights and dignity by being people-oriented, helpful, understanding and compassionate.
Trustworthy: We earn the confidence of others by demonstrating both the character and the competence to fulfill our obligations with both integrity and honesty along with ethical, credible behavior.
Relational: We establish trust, cooperation, mutual respect and support with an objective to improve relationships by valuing diversity and being diplomatic/tactful, cooperative, empathetic, broadminded, flexible, respectful and compassionate/caring.
Communication: We exchange information and ideas in a manner which results in mutually supported decisions for the greater good by sharing thoughts & feelings, and through persuasiveness, assertiveness, empathic listening, conflict resolution and deliberating/debating.
Emotional Maturity: We demonstrate the ability to manage and monitor our emotions and to assess the emotional state of others by understanding stress management, balance and consistency.
Development of Self & Others: We are committed to improving the knowledge, skills, personal qualifications and performance of ourselves and others through coaching, counseling/discipline, delegation and self-development.
Conceptual Competencies
Organizational Awareness: We are aware of the Organization's structure and culture for how we do business by understanding organizational structure, departmental impact on organization, interdepartmental relations, organizational culture, organizational development and leadership style.
Global Awareness: We stay informed of issues and trends that may impact the Organization by understanding intergovernmental relations, political awareness, and media/public relations.
Community Awareness: We have a sense of the community's culture and its impact on service delivery by understanding purpose of service, citizen/stakeholder expectations, demographics and branding.
Professional Insight: We thoroughly understand our professions and apply the principles and ethics required in the professions' service delivery by applying principles, professional ethics and by understanding future/profession trends, legal implications and resource planning.
Innovation: We successfully implement ideas that improve and/or add value to service delivery through creative thinking, risk taking, continuous improvement and by being quality minded and a change agent.
Critical Thinking: We actively and skillfully conceptualize, apply, analyze, synthesize, and evaluate information to reach a sound answer or conclusion by understanding issue/problem identification, analysis, consequences, and by balancing decision factors.
Visioning: We create the future direction of the Organization and understand the efforts and processes
needed to achieve it through strategic planning, goal setting, policy development, mission/values and council direction.- Minimum Requirements
Skills/Abilities
Employee must possess a strong command of the English language and the ability to communicate in a business-like manner both orally and in writing. The ability to deal courteously and diplomatically with others, train end-users in equipment operations and communicate technical equipment issues to non-technical users is necessary. Technical writing skills preferred.
Knowledge
The Emergency Management Technician should have a working knowledge of electronic theory, RF propagation and theory, Motorola and Harris proprietary radio programming software, and general operation, maintenance and programming of P25 radio terminals or subscribers. The Emergency Management Technician should be proficient in computer use, general applicable software applications and a variety of other technological equipment.
Experience
The Emergency Management Technician must have a high school diploma or equivalent education background and should have coursework in electronics, computers, networking, RF, etc. or equivalent work experience or job training. The Emergency Management Technician should have experience in the use of various electronic communications test equipment up to and including communications service monitor. Must have a Amateur Radio General License or the ability to acquire one within 12 months. Certified Electronics Technician certification and FCC General Radiotelephone Operator License preferred. Valid Texas Driver's License, Class C, required.
EMPLOYEE BENEFITS SUMMARY FULL-TIME
The City of Coppell is self-funded and pays employee coverage for medical, dental (HMO plan), life insurance, AD&D, and long-term disability. The employee pays dependent coverage for medical, dental, life and AD&D insurance. Coverage is effective the first of the month concurrent with or following date of hire.
Medical Insurance
We offer a PPO United Healthcare Options network HRA annual rollover plan. For this plan year, the HRA funded by the City is $500 reimbursement for in-network deductibles and 20% co-insurance only. The fiscal year individual/family in-network deductible is $2,500/$5,000 with 80% coverage after deductible. Office co-pays are $40 for PCP/$50 for specialist. Basic outpatient lab work by Lab Corp is covered 100% up to $1,000. Our plan summary and premium rate sheet is on our website.
Dental Insurance
Our dental insurance is through Guardian and offers the HMO and PPO plan. Both plans include two cleanings each year per person. The HMO out of pocket is based on set fees with no deductible or maximum. The PPO plan has 80% basic coverage and 50% major coverage after a $50/$150 individual/family deductible. Orthodontia is also available on both plans for adults and children.
Prescription Benefit
Our prescription benefit is through Kroger Pharmacy Plan. There is a $50 brand plan year deductible. Then following applies:
30 day supply 90 day supply (mail order or retail)
Tier 1 - $5 Tier 1 (generic) - $10
Tier 2 - $40 Tier 2 (name brand) - $80
Tier 3 - $70 Tier 3 (non formulary) - $140
Specialty Drug - $300Vision
Our vision plan is with Superior Vision with $10 exam/$25 eyewear in-network co-pays. Annual exams and most lenses are paid in full after co-pays. Frames are paid once each 12 months up to $125 retail value. Contact lenses are paid once each 12 months up to $150. The premium rates are on our website.
Life Insurance
The City of Coppell pays 2 times your annual salary to your beneficiary up to a maximum of $400,000. Those employees age 65 and over will receive a reduced benefit. Additional voluntary individual and dependent life insurance is available through Mutual of Omaha.
AD&D (Accidental Death & Dismemberment)
The City of Coppell pays 2 times your annual salary to your beneficiary up to a maximum of $400,000 in addition to your life insurance. Those employees age 65 and over will receive a reduced benefit. Additional voluntary individual and dependent AD&D insurance are available through Mutual of Omaha.
Short-term DisabilityThe city pays for short-term disability. Coverage begins on the 15th day of absence due to your own covered injury or illness. Earnings are 60% of weekly income up to $2,300 maximum per week.
Long-term DisabilityLong-term Disability is equivalent to 60% of your monthly salary up to $10,000 after 90 days of qualifying disability.
TMRS (Texas Municipal Retirement System)
TMRS is your retirement program. Employees contribute 7% of gross earnings each paycheck. The City's match is 2 to 1 upon retirement. TMRS members are vested with 5 years of service. Employees are eligible to retire with 20 years of service or at age 60 with 5 years of service.
Holidays
The City of Coppell has 10 ½ paid holidays per year: New Year's Day, Martin Luther King, Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving (2 ½ days), Christmas (2 days) and one personal day.
Vacation
Vacation leave accrues at the end of the first full pay period and may not be used until successful completion of the initial probationary period. During the 1st year of employment, 10 days of vacation are accrued (5 days for 24 hour shift). After the 1st year, the accrual is earned at the rate of 15 days per year (7.5 days for 24 hour shift). The accrual rate increases with years of service up to 24 days annually (12 days for 24 hour shift).
Sick Leave
Sick leave begins accruing during the first full pay period of employment at the rate of 12 days annually (6 days for 24 hour shift). The maximum cumulative accrual is 1040 hours (1560 hours for 24 hour shift).
Longevity
The City of Coppell pays $6 per month for accumulated months of service in a lump sum annually in November.
Compensation Incentive
The City of Coppell gives employees $150 per month to apply first towards their dependent medical premium if applicable, or invest in our ICMA 457 plan.Deferred Compensation Plan
ICMA provides tax-deferred supplemental 457 retirement plans
Flex Spending Section 125
Employees may participate in the Flexible Benefit Plan, which corresponds to Section 125 of the IRS Code. The plan allows employees to set aside pre-tax dollars to pay for out of pocket medical, dental, vision and related health care expenses. Employees may also elect to contribute to a dependent care reimbursement account through voluntary pre-tax payroll deductions.
100% Direct Deposit
It takes two pay periods for complete processing.
Wellness Health Center
Free to City of Coppell employees and dependents on our medical plan for health coaching and acute care.
The CORE
Free individual and family membership for employees.
Coppell Library
All employees and their families have free access to our Library.
Employee Assistance Program
The City of Coppell pays for confidential counseling on life and family issues.
Cariloop
Online healthcare coaches to guide through challenges as a caregiver.Bereavement Leave
The City of Coppell provides up to 24 hours (36 hours for 24 hour shift) paid leave in the event of a death(s) for current spouse, child, parent, brother, sister, stepparent, stepchild, grandparent or grandchild of an employee or employee's current spouse.
Civil Leave
Employees receive paid leave for jury duty and other approved civil leave.
Military Leave
Full pay for up to 15 work days per fiscal year and one time partial pay for up to 180 days if eligible.
Workers' Compensation
Anytime an employee is injured on the job during the scope of City business, the employee is covered by workers' compensation insurance.
Tuition Reimbursement
Once initial probationary period is complete, the City provides proportional tuition only reimbursement from an approved college for job related courses within a degree plan with requirements.
Other Optional Benefits:
AFLAC
Legal Shield
InfoArmor
Long-Term Care
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01Do you have an Associate degree in Electronic Technology or related field and a minimum of three years of experience supporting land mobile radio equipment or tangential technical equipment?
- Yes
- No
02If you answered no to the previous question, do you have a high school diploma or GED and a minimum of five years of experience supporting land mobile radio equipment or tangential technical equipment?- Yes
- No
03Are you available to maintain an on-call status, if needed, for after-hours support of mission critical systems?- Yes
- No
Required Question
City of Coppell
Coppell, TX