Field Service Rep

Helena Laboratories Corporation   Los Angeles, CA   Full-time
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Education Required: AA Degree in Electronics with some understanding with PLC, digital motor control and some networking understanding, military experience or a minimum of two years field experience in electronic, bio-medical or similar equipment repair.  Must know how to use multi-meters, temperature meters and torque wrenches.

General Job Description Summary:

Reports to and receives assignments, instructions and direction from Customer Service Supervisor and Manager. Installs and/or maintains equipment at customer’s facility, responds to customers’ request to troubleshoot and repair laboratory equipment as needed, document repairs on paper or by electronic media, complete work orders, maintain parts and inventory for equipment in the field, maintain company vehicle and travel as needed. Performs various clean-up and housekeeping duties.  Observes and follows all safety rules and procedures, including wearing required PPE.  Performs various other duties and activities as directed by the Supervisor and/or Manager.  Must meet all elements of the Helena Standards Pertaining to All Jobs, Job Classification Standards – Job Requirements Matrix and General Job Requirements.

Essential Job Functions and Requirements

  1. Installation, repair, maintain and troubleshoot customers’ laboratory equipment purchased or leased from the Company.
  2. Respond to customers’ request.
  3. Document repairs on paper or by electronic media.
  4. Complete work orders.
  5. Maintain parts inventory for equipment in the field.
  6. Use of multi-meters, temperature meters and torque wrenches.
  7. Maintain company vehicle.
  8. Overnight car and air travel as needed.

Note: This position provides test equipment parts, company vehicle and corporate credit card.

  1. Exercises the ability to:
  2. Read and comprehend written Standard Operating Instructions.
  3. Accurately record information and data.
  4. Understand and comprehend verbal instructions.
  5. Lift and carry equipment or assemblies weighing more than 35 pounds.
  6. Utilize hand and arm dexterity to accurately operate computers and equipment.
  7. Accurately exchange job and safety information with supervisor, manager and coworkers.
  8. Utilize finger dexterity and hand and arm steadiness.
  9. Comply with all elements of the Helena Standards Pertaining to All Jobs, Job Classification Standards-Job Requirements Matrix and General Job Requirements.

 

This job is no longer available.

Helena Laboratories Corporation

Los Angeles, CA