EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.

Content Operations Specialist

Clinical Decisions is seeking a Content Operations Specialist with a background in Darwin Information Typing Architecture (DITA)-based XML authoring to support our content creation teams. These teams are comprised of Subject Matter Experts (SMEs) in critical appraisal of medical literature and include medical doctors, advanced practice providers, nurses, pharmacists, scientists, and methodologists. The ideal candidate is a true team player, committed to producing high-quality work with fast turnaround, with experience in troubleshooting technical errors and working with cross-functional teams to solve problems.

Primary Responsibilities:

• Assist with content validation and publication support (running validations and test transformations and addressing identified issues or escalating them)
• Apply DITA-based XML markup to content authored by internal and external SMEs
• Collaborate with product management, content engineering, and technology teams on planning and implementing new content features, DITA/CCMS implementations, and content model changes
• Identify and implement process improvements for content creation and maintenance workflows; collaborate with editorial and technology development teams to design and test authoring environment improvements
• Demonstrate user focus, attention to detail, and adherence to DITA and style standard methodologies
• Identify opportunities for content reuse; plan and implement strategies to enable shared content at the product and platform level

Requirements:

• Bachelor’s degree or equivalent (may be substituted by experience for the right candidate)
• 5-7 years experience working within a structured content authoring process
• Experience working with DITA and an XML authoring system (specifically the oXygen XML Editor)
• Experience applying and validating metadata according to designated standards
• Ability to troubleshoot technical errors in the authoring environment and to assist Subject Matter Experts
• Ability to manage and prioritize multiple projects and meet deadlines
• Advanced verbal and written communication skills
• Ability to collaborate cross-functionally and coordinate process workflow to meet implementation deadlines

Preferred Qualifications:

• Results-driven leader that exhibits initiative and has a strong work ethic
• Strong critical thinker who approaches new challenges with creative problem solving and a positive attitude
• Demonstrated interpersonal skills such that training is effectively deployed, and ongoing support is positively received
• Motivated self-learner with focus on team success
• XSL, HTML, API, CLI, Java or other programming experience is a plus

COVID VACCINATION REQUIREMENT: As directed by Executive Order 14042: Ensuring Adequate COVID Safety Protocols for Federal Contractors, all current and newly-hired EIS employees in the United States are required to be fully vaccinated by January 18, 2022 or by their date of hire.
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.