Patient Financial Representative - Bilingual

Are you looking for an organization where you can make a positive impact in people's lives? Our mission at Signature Health is to make behavioral health, primary care, infectious disease, case management services and more accessible to vulnerable patient populations of all ages across Northeast Ohio. As a non-profit community health center, our team of 800+ colleagues help individuals and families overcome mental health issues, recover from addiction, and improve their physical health.

If you share in our mission and are looking for an inclusive, compassionate and patient-focused agency, then Signature Health is the place for you!

In addition to a rewarding career, you will have access to the following benefits:

• Highly attractive compensation package
• Employer shared medical benefits, dental and vision
• 401(k) with company match
• Tuition & Professional Development Assistance
• Generous paid time away from work (PTO)
• Federal Loan Forgiveness Program (available on eligible on roles)
• And much more!

Read below how you will contribute to putting good health within reach of all our community members and apply today! 

SCOPE OF ROLE

Reporting to the Supervisor, Patient Financial Services, the Patient Financial Representative - Bilingual helps patients resolve the patient responsibility portion of medical bills. You will be relied on to create a welcoming, professional and efficient experience for patients. The Patient Financial Representative - Bilingual will be successful in their role by creating an outstanding patient service experience by providing account resolution during in person and telephone encounters.

HOW YOU’LL SUCCEED:

• Educate patients on the phone, in writing or in person regarding the billing process, insurance, and their financial obligation regarding payments, co-insurances, and co-pays.
• Accurately complete patient registration and cash collection during in person and telephone patient interviews to obtain demographic, insurance, medical and financial information.
• Review the explanation of benefits to determine insurance coverage, ensure all insurance coverage has been submitted.
• Enroll and educate patients in financial assistance programs such as grants, sliding scale and self-pay options. This includes new patients and current patients with balances.
• Make payment arrangements for patients; process adjustments as necessary.
• Function as an outstanding subject matter expert.
• Demonstrated fluency in communicating in English and other required language (i.e Spanish) verbally as well as in written form required. 
• Comply with all agency policies and procedures.
• Maintain all aspects of HIPAA, promoting patient confidentiality and right to privacy.
• May be required to perform remote services as determined by Signature Health.
• Adherence and completion of compliance training provided by Signature Health.
• Responsible for and completes all productivity/documentation requirements.
• Participate in all assigned staff meetings and staff development programs.
• Demonstrate appropriate attendance and punctuality in adherence with Signature Health policies.
• Other duties as assigned.

KNOWLEDGE & EXPERIENCE:

• High School Diploma or equivalent required.
• 1-2 years’ of experience in a patient facing role in person or via phone in a medical setting required.
• Demonstrated fluency in communicating in English and other required language (i.e Spanish) verbally as well as in written form required. 
• Basic PC software application knowledge and ability to use multiple data systems preferred.

WORKING CONDITIONS:

• Work is normally performed in a typical interior/office/clinical work environment.
• While hours of operation are generally standard, flexibility to work evenings and extended hours may be required.
• Requires periods of sitting, standing, telephone, and computer work. 
• Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.
• Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.
• Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
• Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted.
• Possible exposure to blood borne pathogens while performing job duties.
• Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday.
• Sufficient dexterity to operate a PC and other office equipment. 

This Success Profile is not an exhaustive list of all functions or requirements that you may be required to perform; you may be required to perform other job-related assignments as requested by your supervisor or the company. You must be able to perform the essential functions of the position satisfactorily; however, if requested, reasonable accommodations may be made to enable you to perform the essential functions of this job, absent undue hardship. Signature Health may revise this Success Profile at any time, with or without advanced notice. 

All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy. This policy requires employees to obtain an annual flu vaccination. A medical and/or religious exemption may be submitted for review by the Signature Health Review Committee. Exemption requests are not guaranteed to be approved.