911 Telecommunicator Call Center for Bedford County Government, PA

Bedford County Commissioners   Bedford, PA   Full-time
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Full-time/Part-time 

Pay Scale/Grade/Salary: start as trainees at $12.70/hour - Approved by salary board 

As a 911 Telecommunications Operator you will be working in a fast-paced environment. This includes taking calls on emergency and non-emergency telephone lines from the public, evaluating situations and dispatching  the appropriate resources such as fire, medical services, or law enforcement, and utilizing a variety of software  to accurately document information.  

EXAMPLES OF WORK: (Illustrative Only) 
• Answer emergency 911, seven-digit phone, and radio calls.  
• Ability to dispatch fire, police, and/or EMS services, utilizing department standard operating procedures  (SOPs). 
• Operate telecommunications equipment and computer systems in accordance with regulations set forth  by the FCC and other agencies. 
• Completing dispatching reports, ensuring accuracy and following guidance set forth by SOPs.

• Conduct accurate data entry into various software during and after a call. 
• Complete continuing education (CEU) requirements on a rolling basis as a requirement by regulatory  agencies. 
• Work with, and coordinate communications with a variety of agencies, including but not limited to:

o Law Enforcement Agencies 
o Fire Departments 
o Rescue Services 
o State Agencies 
o Social Services 
• Complete all of the following requirements, including but not limited to: 
o 16-hour Emergency Fire Dispatch class 
o 16-hour Emergency Medical Dispatch class 
o 16-hour Emergency Police Dispatch class 
o HazMat R&I 
o CLEAN certification 
o TDD/TTY operations 
o CPR 
o Emergency Telecommunicator/Dispatcher PEMA certification 
o NIMS 100 & 700 
o TERT 


Applicant may be required to do additional training and recertifications

REQUIRED QUALIFICATIONS: 
• High school diploma or GED 
• Ability to type a minimum of 25 words per minute 
• Prior experience in one of the following: 
o Dispatching, telecommunications, emergency services, customer service 
• Ability to sit or stand for long periods of time 
• Phone, computer, and customer service experience 
• Able to effectively handle high-stress situations 
• Ability to multitask and prioritize work responsibilities 
• Open availability to shifts 
• Knowledge of local geography 

PREFERRED QUALIFICATIONS: 
• Associates degree 
• One year experience in one of the following: 
o Dispatching, telecommunications, emergency services, customer service 
• Prior experience working with Computer Aided Dispatching Systems (CAD) 
• First Aid certifications, telecommunications/dispatching certifications, NIMS/ICS certifications 

This job description does not imply that these are the only duties to be performed. Employees occupying this  position will be required to follow any other-related instructions and to perform any other job related duties  requested by the Board of Commissioners. Furthermore, this does not establish a contract for employment and  is subject to change at the discretion of the employer.  

www.bedfordcountypa.org An Equal Opportunity Employer

This job is no longer available.

Bedford County Commissioners

Bedford, PA