JOB OVERVIEW

The Customer Service Representative handles all administrative duties relating to the receiving, storing, maintaining, shipping, and invoicing of our customer’s inventory. The Customer Service Representative works directly with the leadership team, associates, and customers.

JOB DESCRIPTION

• Scheduling freight
• Handle a high volume of inbound and outbound phone calls, ensuring pickups and deliveries are on schedule, building customer relationships with regional and across the country.
• Processes and monitors shipping and receiving transactions and documentation, including receipts, bills of lading, orders, confirming shipments for specific customers to ensure timeliness and accuracy
• Ability to multitask responding to inquiries in several environments.
• Help resolve shipping issues with a high level of professionalism.
• Document and manage all tasks in our internal systems
• Directly in communication with the sales team when necessary with the sales team when necessary
• Answering client & sales questions
• Helping the company build out a Customer Service function
• Learning all of our major client’s critical processes for shipments

JOB TYPE

• Full-Time / Part-Time / Entry Level

SALARY 

• $15.00 - $25 an hour

QUALIFICATIONS

• 1-2 years of customer service or related work. *(Minimum)
• Microsoft Office software, data entry, and internet application experience.
• High school or equivalent (Minimum)
• Legal work authorization (Required)

COMMUNICATION METHOD(S) USED:

• Email
• Phone
• Chat

HOW TO APPLY

If you wish to apply for this position, please apply online by clicking the “Apply Now”

Move – Way Logistics Limited is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.