A TOWN WHERE EVERY DETAIL, FROM VISION TO EXECUTION, MAKES LUXURY SEEM SIMPLE.

From the moment one views the iconic butteries and towering palms lining the center of our beach town, there is an unrivaled sense of escape. Alys Beach is carefully crafted to celebrate the public realm of streets, parks, pedestrian paths, and great civic buildings in a manner reminiscent of the world’s most beloved seaside towns. In recognition of the strong draw of the sea, our streets orient to the beach, guaranteeing views to the Gulf and cooling sea breezes.

Alys Beach is a groundbreaking community located along the Gulf of Mexico on Florida’s panhandle coast, six miles east of Seaside on Scenic Highway 30A. Planned by Duany Plater-Zyberk & Company, Alys Beach is a Traditional Neighborhood Development (TND) whose architectural vision has its roots in the style of Bermuda architecture and in the courtyards of Antigua, Guatemala, the colonial capital of Central America.

Alys Beach is in the early stages of town building. Our purpose is to evolve along with your family, maintaining the timeless traditions of sustainability and the highest standards of design and construction. Come join us in creating a special place to live, visit, relax, and play.

Alys Beach IT team is looking for a Technical IT Support Manager to join their team. We are looking for an energetic and driven manager who shares a passion leading a team of people that love to support customers and deliver the highest levels of customer satisfaction. As an IT Technical Support Manager, you should have a solid technical background combined with customer service experience. The ultimate goal is to ensure high quality technical support and increase client satisfaction.

DUTIES

• Provide leadership, feedback, and direction to direct staff regarding technologies and project direction 
• Manage staff to execute the department’s goals as they relate to end user services, implementation, and operation. (This includes responsibility for evaluating new technologies, methods, and processes and assessing their value in making the end user computing infrastructure more scalable, resilient, and secure.)
• Develop and manage technology partner relationships
• Responsible for negotiating contracts and agreements with vendors who provide software, hardware, telecommunications or other licensed services
• Evaluate new technologies to improve operational efficiency. Work with the Senior Staff to make recommendations designed to benefit the company over the long run.
• Oversee efforts for contingency planning and emergency preparedness.
• Conduct performance appraisals for direct reports
• Recruit, retain, motivate, manage, and lead a strong team of qualified individuals to ensure that departmental goals are achieved.
• Realize that we operate in a competitive industry which requires that our employees perform their job in a fashion superior to those of our competitors. Strive to achieve this.
• Keep upper management informed of delays or obstacles that reduce the likelihood of meeting release schedules.
• Perform proactive project management including prioritization of tasks and follow-up on status.
• Ensure best practice methods are employed across all operational environments.
• Ensure staff has all the information and equipment necessary to produce with the greatest efficiency
• Communicate with employees in a direct and professional manner. Be fair.
• Set reasonable expectations and strive to exceed them.
• Business Communication
• Risk Assessment and Management
• Business Continuity/Disaster Recovery
• Network planning, implementation, and maintenance
• Server Planning, Implementation, and maintenance
• Information Security and Compliance
• Provide overview and guidance for new software/hardware solutions
• User Setup and Training (Computer, printer, desk phone, cell phone)
• Desktop Support (everyday problems, issues)
• Software Support (all items on tech matrix)
• Hardware Support, i.e., computer does not turn on, or replacement parts.
• Website Maintenance/Support (Assist with design/code/functionality changes)
• Point of Sale Installation, support, and maintenance (user management, adding job codes, creating new items, modifying screens, printer setup, interfaces config/maintenance, training)
• Property Management System support and maintenance
• Audio Visual Support for Alys Beach Employees (projectors, speakers, sound system, VR assistance)
• Audio Visual Support for Rental Guests/Property Owners (House calls/Business calls – we try to keep these calls under 15 minutes.
• Desktop Phone installation, support, and maintenance
• Cell Phone ordering/Support
• Inventory Recording/ Management
• POC and IT Support for IT related events.

Required Skills:

• Bachelor’s Degree or equivalent experience
• 5+ years proven experience managing an IT team, leading a team of at least 3 people
• Solid technical background with an ability to give instructions to a non-technical audience
• •Customer-service oriented with a problem-solving attitude
• •Excellent written and verbal communications skills
• •Team management skills
• •BS degree in Computer Science, Information Technology, or relevant field preferred

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.