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Job Description
Job Summary
Must be able to start on 09.19.2022
Must live within the State of Michigan for Virtual work requirements.
On-site work may be requested if employee performance needs attention, internet issues or power outages that may occur.
6 Weeks of training (2-3 days on-site for equipment education and a meet/greet in Grand Rapids, MI)
Training Hours8:30 a.m. to 5 p.m. Monday to Friday
Attendance during training is required
Post Training Hours can vary between:
7:30 a.m. and 7 p.m.. Call Center hours of operation
Shift lengths can be either 8 or 10 hours
Must be available for Saturday shift rotations
Pay $16.50 to $18/hr
* based on experience, education and department evaluation.
Inbound call center to assist and educate members, employer groups, providers, colleagues, and/or agents of health plan benefits with accessing services, facilitating and resolving problems, understanding claims, billing and coding, along with other questions. Consistently create an exceptional experience with each contact, via inbound and outbound calls, face-to-face interactions, online chat, email, etc.Inbound call center to assist and educate members, employer groups, providers, colleagues, and/or agents of health plan benefits with accessing services, facilitating and resolving problems, understanding claims, billing and coding, along with other questions. Consistently create an exceptional experience with each contact, via inbound and outbound calls, face-to-face interactions, online chat, email, etc.Inbound call center to assist and educate members, employer groups, providers, colleagues, and/or agents of health plan benefits with accessing services, facilitating and resolving problems, understanding claims, billing and coding, along with other questions. Consistently create an exceptional experience with each contact, via inbound and outbound calls, face-to-face interactions, online chat, email, etc.Essential FunctionsPrimary Location
SITE - American Center - 27777 Franklin Rd - SouthfieldDepartment Name
PH - Customer Service East RegionEmployment Type
Full timeShift
Weekly Scheduled Hours
40Hours of Work
VariedDays Worked
VariedWeekend Frequency
N/ASpectrum Health requires all team members to receive the COVID-19 vaccinations subject to certain exclusions based on the team member’s job category. Spectrum Health is committed to granting reasonable accommodations in accordance with applicable laws.
Accommodation Notice: If you are a qualified individual with a disability, you may request a reasonable accommodation in Spectrum Health's application process. Contact us at 616-486-SHHR (7447).
Spectrum Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, sexual orientation, veteran status, or any other legally protected
category. See more here.
Spectrum Health
Southfield, MI