Customer Care 

Bilingual Customer Care 

Center Specialist 

Full Time 

Great pay! Competitive benefits! 

Enjoyable working 

Environment! 

The Customer Care Center Specialist I provides technical, general, and professional support to internal and external customers. The CCC Specialist I is involved in daily operations of all Digital Banking systems used by our Personal customers including Automated Telephone Banking, Retail Online Banking, Mobile Banking, and electronic mortgage application. This role requires Spanish language fluency. 

Ability to maintain attention to high levels of customer service. Professional and effective communication skills and interpersonal skills. Must be able to assist system users in problem identification and resolution. Analytical and sound decision making skills are necessary. Strong understanding of Digital Banking systems. General business use of personal computer applications including Microsoft Word, Excel and Internet Explorer. In-depth working knowledge of well-known Internet Browser and Smartphone technologies 

In addition to a competitive salary, we offer a comprehensive benefits package, opportunities for career and professional development, an innovative wellness program, and a lot more. 

Our benefits package includes: 

• Paid Time Off (PTO) including 11 Holidays! 

• 401(k) Plan with a company match 

• Medical, Dental and Vision insurance 

• Life Insurance and Short-term/Long-term Disability Insurance 

• Tuition Reimbursement Plan 

• Wellness Reimbursement 

EOE/Protected Veterans/Individuals with Disabilities 

Company Summary 

HomeTrust Bank ranks among the top 400 U.S. Banks with $3.2 billion in assets and is the 2nd largest community bank, headquartered in the vibrant, eclectic mountain city of Asheville, North Carolina. 

We are a community-focused financial institution committed to providing value added relationship banking through our talented, service- focused people. Founded in 1926, we have now grown from 1 small community bank to 42 locations, in 37 cities and 4 states.