Job Summary
Provides daily support with problem solving and resource allocation, clarifying root causes and driving cross functional problem solving in the team as a whole. Responsibilities for cost-effective utilization of employees and other resources while maintaining high standards of quality, service and satisfaction. Oversees and leads activities of clinical staff.

Essential Functions

• Exhibits understanding and promotes the practice of safety and infection control standards, and ensures employee conformance.
• Proficient in MDI, and able to ensure employee conformance to standard work and daily lead metrics.
• Provides schedule management (provider care team lead) for ensuring patients see the right provider at the right time. Ensures patient flow is maintained.
• Responsible for daily improvement and care team tracking center.
• Ensures Electronic Medical Record chart prep and accuracy (health maintenance).
• Determines work procedures, prepares work schedules, and expedites workflow. Issues oral and written instructions. Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures. Supports business metrics for the practice.
• Assists Practice Manager with the monitoring of time and attendance records and payroll for staff. Notifies Practice Manager of any staffing shortages and/or needs. Assists with coverage of those shortages. Assists Practice Manager with daily staffing of clinical positions at assigned location. Arranges coverage for sick call-ins, vacations, leaves, and other time off.
• Performs first level employee relations to help resolve issues and maintain employee schedules. Maintains harmony among workers and resolves grievances with assistance of Practice Manager.

Qualifications

• Required High School Diploma or equivalent
• Preferred Associate's Degree
• Successful completion of a competency based orientation program Required
• 5 years of relevant experience Experience working in a physician practice or healthcare setting Required
• Experience working as a medical assistant, paramedic, Licensed Practical Nurse (LPN), or Registered Nurse (RN) Required
• Experience using EPIC Required
• Experience as an EPIC SuperUser Preferred
• Experience in Kaizen Culture/Standard Work Preferred
• CRT-Medical Assistant, Certified (CMA) - AAMA American Association of Medical Assistants Upon Hire required Or
• CRT-Medical Assistant, Certified (CCMA) - NHA National Health Career Association Upon Hire required Or
• CRT-Medical Assistant, Certified (NCMA) - NCCT National Center for Competency Testing Upon Hire required Or
• CRT-Medical Assistant, Certified (NRCMA) - NAHP National Association for Health Professionals Upon Hire required Or
• CRT-Medical Assistant, Registered (RMA) - AMT American Medical Technologists Upon Hire required Or
• LIC-Paramedic License - STATE_MI State of Michigan Upon Hire required Or
• LIC-License Practical Nursing (LPN) - STATE_MI State of Michigan Upon Hire required Or
• LIC-Registered Nurse (RN) - STATE_MI State of Michigan Upon Hire required
• CRT-Basic Life Support (BLS) - AHA American Heart Association 120 Days required Or
• CRT-Basic Life Support (BLS) - ARC American Red Cross 120 Days required

Primary Location

SITE - 4444 Kalamazoo Ave - Kentwood

Department Name

Internal Medicine - Kalamazoo Center

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

7am-7pm Variable with possible 1 late night per week

Days Worked

Monday-Friday

Weekend Frequency

N/A

CURRENT SPECTRUM HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Spectrum Health team members only.

Spectrum Health is committed to providing a safe environment for our team members, patients, visitors and community. That is why we require a drug-free workplace and various vaccinations as a requirement for employment.

Spectrum Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, sexual orientation, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

If you are a qualified individual with a disability, you may request assistance in completing the application process by calling 616.486.7447. We are committed to granting reasonable accommodations in accordance with applicable laws.