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Job Description
Job SummaryThe VP, Client Services will be responsible for achieving profitable growth through the regional and market segment client services and retention strategies. This includes statewide, regional targets and market segments (small, mid & large commercial market, MAPD commercial, wellness and targeted product portfolio) annual retention achievement for ongoing account management and membership expansion with existing clients. The VP, Client Services will oversee the client management team and appropriate support functions. In addition this position will be involved in the management of small, mid & large commercial market P &L, development of pricing strategies for retention groups, and products and services development.
This is a statewide position and requires a physical presence in all locations. The VP Client Services must reside in Michigan and can select any of our 5 locations as their "primary" site. In addition, the position is based on relationship building and community presence, therefore the VP Client Services is expected to have a very visible presence in the community at events that may occur during the day, after work or on the weekends.
DIRECTION EXERCISED:
Directs the work of the client services department. Responsibilities include but are not limited to effectively interviewing, hiring, coaching, developing and training employees; planning, assigning and directing work; appraising performance; rewarding and counseling employees; addressing complaints and resolving problems. This position will also participate in membership forecasting and internal commission program development.
#LI-SH
Essential FunctionsPrimary Location
SITE - Priority Health - 1241 E Beltline - Grand RapidsDepartment Name
PH - Sales - Commercial ExecutiveEmployment Type
Full timeShift
Weekly Scheduled Hours
40Hours of Work
8 a.m. to 5 p.m.Days Worked
Monday to FridayWeekend Frequency
N/ASpectrum Health requires all team members to receive the COVID-19 vaccinations subject to certain exclusions based on the team member’s job category. Spectrum Health is committed to granting reasonable accommodations in accordance with applicable laws.
Accommodation Notice: If you are a qualified individual with a disability, you may request a reasonable accommodation in Spectrum Health's application process. Contact us at 616-486-SHHR (7447).
Spectrum Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, sexual orientation, veteran status, or any other legally protected
category. See more here.
Spectrum Health
Grand Rapids, MI