Success Profile

Phlebotomist

SCOPE OF ROLE

Reporting to the Supervisor, Phlebotomy Services, the Phlebotomist will be successful by using outstanding medical and administrative skills to provide support to patients and staff with lab related needs. You will be relied on to collect blood, tissue, urine or other laboratory specimens, log the specimens, and prepare them for testing. The Phlebotomist will provide excellent patient service.

HOW YOU’LL SUCCEED ____________________________________________________________________

• Collect blood, tissue or other laboratory specimens, log the specimens, and prepare them for testing.
• Explain treatment procedures, medications, diets and physician’s instructions to patients, as it relates to the lab.
• Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, oxygen, etc.).
• Maintain secure patient information and maintains patient confidence by completing and safeguarding medical records; complete diagnostic coding and procedure coding; keeping patient information confidential.
• Maintain safe, secure, and healthy work environment by establishing and following company standards and procedures while complying with legal regulations.
• Responsible for responding to patient telephone messages.
• Ensure patient paperwork is filled out correctly, and necessary information is captured at time of order.
• Keep medical supplies available by inventorying stock, placing orders, monitoring equipment performance, and verifying receipt.
• Maintain client charting in accordance with CARF, OHMAS, Medicaid and Medicare professional standards.
• Maintain clear communication with co-workers, referents or designated liaison person.
• Securely and safely package specimens for pick up by lab courier, FedEx, or external vendor pickup as necessary
• Verify patient information at each collection to ensure accuracy.
• Comply with all agency policies and procedures.
• Maintain all aspects of HIPAA, promoting patient confidentiality and right to privacy.
• May be required to perform telehealth services as determined by Signature Health.
• Adherence and completion of compliance training provided by Signature Health.
• Responsible for and completes all productivity/documentation requirements.
• Participate in all assigned staff meetings and staff development programs.
• Demonstrate appropriate attendance and punctuality in adherence with Signature Health policies.
• Other duties as assigned. 

KNOWLEDGE & EXPERIENCE ______________________________________________________________

• High School Diploma or equivalent required.
• National Certification in Phlebotomy required (ASCP preferred).
• American Heart Association (AHA) Basic Life Support (BLS) certification required.
• 1-2+ years of clinical Phlebotomy experience preferred.
• Proficient in Microsoft Office and Electronic Health Records.

COMPETENCIES ___________________________________________________________________________

• Attention to Detail
• Communication
• Making Patient Care Decisions
• Patient Education/Health Promotion
• Service Excellence

WORKING CONDITIONS ___________________________________________________________________

• Work is normally performed in a typical interior/office/clinical work environment.
• While hours of operation are generally standard, flexibility to work evenings and extended hours may be required.
• Requires periods of sitting, standing, telephone, and computer work. 
• Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.
• Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.
• Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
• Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted.
• Possible exposure to blood borne pathogens while performing job duties.
• Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday.
• Sufficient dexterity to operate a PC and other office equipment.

This Success Profile is not an exhaustive list of all functions or requirements that you may be required to perform; you may be required to perform other job-related assignments as requested by your supervisor or the company. You must be able to perform the essential functions of the position satisfactorily; however, if requested, reasonable accommodations may be made to enable you to perform the essential functions of this job, absent undue hardship. Signature Health may revise this Success Profile at any time, with or without advanced notice. 

All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy. This policy requires employees to obtain an annual flu vaccination. A medical and/or religious exemption may be submitted for review by the Signature Health Review Committee. Exemption requests are not guaranteed to be approved.