Job Summary
Must be able to start on 10.31.2022
Must live within the State of Michigan for Virtual work requirements.
On-site work may be requested if employee performance needs attention, internet issues or power outages that may occur.
6 Weeks of training (2-3 days on-site for equipment education and a meet/greet in Grand Rapids, MI)
Training Hours 8 a.m. to 4:30 p.m.
Mandatory attendance during training is required
Post Training Hours can vary between:
8 a.m. and 8 p.m. Call Center hours of operation
Shift lengths can be either 8 or 10 hours
Must be available for Saturday shift rotations
Pay $16.50-$17.50/hr
* based on experience, education and department evaluation.
Inbound call center to assist and educate members, employer groups, providers, colleagues, and/or agents of health plan benefits with accessing services, facilitating and resolving problems, understanding claims, billing and coding, along with other questions. Consistently create an exceptional experience with each contact, via inbound and outbound calls, face-to-face interactions, online chat, email, etc.Inbound call center to assist and educate members, employer groups, providers, colleagues, and/or agents of health plan benefits with accessing services, facilitating and resolving problems, understanding claims, billing and coding, along with other questions. Consistently create an exceptional experience with each contact, via inbound and outbound calls, face-to-face interactions, online chat, email, etc.Essential FunctionsPrimary Location
SITE - Priority Health - 1239 E Beltline - Grand RapidsDepartment Name
PH - Customer Service MedicareEmployment Type
Full timeShift
Weekly Scheduled Hours
40Hours of Work
VariableDays Worked
Variable Monday to FridayWeekend Frequency
Variable weekendsCURRENT SPECTRUM HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Spectrum Health team members only.
Spectrum Health is committed to providing a safe environment for our team members, patients, visitors and community. That is why we require a drug-free workplace and various vaccinations as a requirement for employment.
Spectrum Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, sexual orientation, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
If you are a qualified individual with a disability, you may request assistance in completing the application process by calling 616.486.7447. We are committed to granting reasonable accommodations in accordance with applicable laws.
Spectrum Health
Grand Rapids, MI