Employment Type:

Shift:

Description:

POSITION TITLE: Patient Service Representative

POSITION SUMMARY:

The Patient Service Representative erforms all required patient registration procedures. Assists in the organization of patient flow within the service area. Ensures that all ordered testing and pre-admission processes are completed as ordered. May perform specific procedures including, but not limited to, phlebotomy and electrocardiograms.

EDUCATION, TRAINING, EXPERIENCE, CERTIFICATION AND LICENSURE:

High school graduate or equivalent. General knowledge of keyboard and data entry processes as well as basic terminology relating to computers. Phlebotomy and EKG experience required.

Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of expertise. Completes population specific competency annually on populations served as identified in scope of care and service.

SPECIAL EQUIPMENT, SKILLS OR OTHER REQUIREMENTS:

Excellent communication and customer relation skills. Must be able to type and demonstrate basic computer skills.

Current BLS/CPR certification and First Aid training.

WORK ENVIRONMENT AND HAZARDS:

Clinical setting. Exposure Class I – routine or potential exposure to blood, body fluids, excretions or secretions.

PHYSICAL DEMANDS:

Light work: able to push, pull, lift, stand and walk.

WORK CONTACT GROUP:

All services, employees, medical staff, patients, visitors, vendors, various regulatory and professional agencies.

SUPERVISED BY:

Coordinator and Manager

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.