Permit Service Specialist 082322 (COMMUNITY DEVELOPMENT - BUILDING)

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Permit Service Specialist 082322 (COMMUNITY DEVELOPMENT - BUILDING)

Salary

$45,401.69 - $64,152.49 Annually

Location

Sunrise, FL

Job Type

Full Time

Job Number

Permit Service Specialist

Department

Community Development

Opening Date

05/17/2021

Closing Date

Continuous

Description



NATURE OF WORK

 
This is specialized technical position that provides customer service to process permit applications and plan submittals from the initial submittal through permit issuance, schedule inspections, update contractor registration, and perform other administrative duties related to permitting and associated items within the Community Development Department.
 
Incumbents in this classification are responsible for permit application and plan intake, plan review routing and tracking, invoicing and fee collection, permit issuance, scheduling of inspections, and other processing related to permitting and any other regulatory process within the Community Development Department. A significant part of the work involves guiding customers through the permitting process, reviewing permit applications, plan submittals, associated documents, and licensing to ensure the minimum submission requirements have been met and to determine the correct permit classification.   Other work duties include inputting and verifying permit related data in our system, routing and tracking plan reviews, collecting fees, scheduling inspections, assisting customers with questions, coordinating with internal and external governmental agencies, and performing other permit related duties. This position requires the ability to work in a fast-paced environment and use tact and independent judgment to review and answer permit requests with property owners, business owners, attorneys, real estate agents, architects, engineers, contractors and residents.   This position is expected to work with minimal supervision and make independent work decisions based on experience and knowledge of departmental operations.  In extreme or unusual situations, difficult technical, policy, or procedural matters are referred to a superior for resolution.  Under the supervision of an assigned Supervisor, work is reviewed through observation of operations, personal conferences, achievements of stated expectations and goals, customer service, and adherence to City and departmental practices and policies.  This classification involves clerical work in reviewing and tracking building permit submittals.  An employee in this position determines the types of permits required and related fees; reviews completion of permits submitted; and processes related certifications.  This position also deals with the public, takes inspection calls, handles payments, makes daily deposits, and maintains related records.
 

Examples of Duties


ESSENTIAL JOB FUNCTIONS 
 
  • Provides superior customer service and conveys information to contractors, design professionals, homeowners, business owners, residents, and various other individuals concerning the status of their permits through various media types.
  • Reviews permit applications, plans, and related documents submitted by contractors, design professionals, homeowners, business owners, and various other individuals for completeness and the minimum submission requirements and determines the correct permit type the applicant should apply for.  This includes both hard copy and electronic submittals.
  • Inputs, verifies, and updates) permit application data in the City’s computer system.
  • Identifies the appropriate review agencies (specific disciplines within the Building Division, Fire Department, Planning Division, Engineering Division, Landscaping and additional Departments or agencies) and routes plans for review to these agencies.
  • Notifies appropriate parties involved in the plan review and permit application process of status throughout process, including but not limited to reviewers, applicants, and home owners. 
  • Verifies and accesses fees, creates invoices, and collects fees related to permitting within the Department.
  • Processes approved plans for issuance and issues permitted plans once all required fees are collected and associated requirements are met.
  • Schedules inspections and routes telephone calls regarding inspection time frames and questions.
  • Responds to public inquiries in a courteous manner; provides information within the area of assignment; resolves complaints in an efficient and timely manner.
  • Educates customers in permitting procedures and explains actions required for permitting processing.
  • Demonstrate a polite, helpful and courteous manner when engaged in any activity involving the public while demonstrating an understanding, consideration, and respect for cultural, religious and gender differences.
  • Interacts and consults with a variety of individuals and groups in the performance of job responsibilities, including City personnel in various departments, outside agencies, property owners, business owners, community groups and others.
  • Participates in process improvements for the Department.
  • Performs related work as required.

Requirements


EDUCATION
 
  • Graduation from an accredited high school or possession of a GED equivalency diploma.
  • PROOF OF THE HIGHEST LEVEL OF COMPLETED EDUCATION MUST BE SUBMITTED AS AN ATTACHMENT WITH APPLICATION. (Applications without attached proof of education will not be processed for consideration.) 
 
EXPERIENCE AND TRAINING
 
  • Two (2) years of full-time paid experience performing clerical duties and customer service with public interaction
  • Experience providing administrative support or issuing permits in a construction, architecture, engineering environment or closely related field preferred
  • Basic knowledge of  Word and Excel required (Must pass Word/Excel  pre-employment assessment)

PHYSICAL REQUIREMENTS  

Physical:
  • Light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing and/or pulling of objects and materials up to thirty (30) pounds. Descending and climbing stairways and extended periods of sitting and standing o may be required
 
Work Environment:
  • Work is performed primarily in a standard office environment. Tasks are regularly performed without exposure to adverse environmental conditions
 
Sensory:
  • The ability to perceive and differentiate visual cues or signals. Tasks require the ability to communicate orally and in writing

Supplemental Information



KNOWLEDGE, SKILLS AND ABILITIES
 
  • Knowledge of the applicable ordinances, rules and regulations, which pertain to the issuance of permits and development process within the Department.
  • Knowledge of departmental procedures in the receipt and recording of cash and non-cash payments.
  • Knowledge of principles and methods of public record maintenance.
  • Knowledge of fees pertaining to each type of permit.
  • Knowledge of office practices, procedures and equipment.
  • Considerable skills in the operation of computers, word processing, permitting software including electronic permitting, and PC applications.  
  • Ability to meet with the general public and contractors to explain the plan review and permitting process. Ability to ascertain the different types of permits and fees applicable to each construction project.
  • Ability to establish and maintain effective working relations with employees within the Division, Department, and City, as well as external customers such as builders, contractors, property owners, representatives of commercial, industrial, and utility companies, and outside organizations with the goal of fostering positive employee relations and employee morale.
  • Ability to understand and carry out moderately complex oral and written instructions.
  • Ability to effectively communicate and educate the general public in layman's terms.
  • Ability to make decisions in accordance with procedures, laws and regulations and apply them to the job.
  • Ability to maintain clerical records and prepare various reports according to City and departmental requirements.
  • Ability to manage tasks effectively and meet deadlines; ability to manage multiple, high-priority assignments.
  • Ability to communicate effectively and persuasively, both verbally and in writing to individuals as well as groups.
  • Ability to withstand pressure of competing priorities and varied responsibilities and to work efficiently and effectively to develop win-win solutions.
  • Ability to meet with the public, and explain processes tactfully and impartially, sometimes in a stressful or emotional situation.
  • Ability to work in a fast-paced environment.

BENEFITS PACKAGE SUMMARY
GENERAL EMPLOYEE  
HIRED ON OR AFTER 10/1/18



The description of benefits for which, an employee may be eligible have been generally summarized in this information sheet for your convenience; however, you must refer to all applicable City ordinances, collective bargaining agreements and/or plan documents for specific terms and conditions. These benefits may be affected by future changes in policy, collective bargaining, City ordinances and/or legislative actions. The City reserves the right to increase, modify, decrease or eliminate benefits at any time. No benefit is created or maintained simply based on this document, and its contents do not give rise to any contractual rights related to continuing employment or receipt of benefits between the City of Sunrise and its employees. The information contained herein supersedes any prior benefit sheet(s).

The City of Sunrise is an economic powerhouse in western Broward County encompassing more than 18 square miles. As the host of Sawgrass International Corporate Park – the largest business park in South Florida – Sunrise has its own flourishing job market and currently employs approximately 1,100 employees and numbers continue to rise.
 
The City takes a very active role in business development, recruitment and prides itself on creating job opportunities for its residents. There are very few communities of similar size that welcome the tens of millions of visitors that we do here in Sunrise, or that can boast the magnitude of regional assets found in our City.
 
Our City shines and we understand in order to shine brighter; we must continue to recognize our employees as one of our most valuable assets. The City of Sunrise takes great pride in recruiting future employees and developing and retaining current ones by offering our comprehensive compensation and benefits package throughout an employee's career.

City-Paid Medical Benefits:
•    Group Health Insurance: The City pays for 100% of the cost for single coverage for 
full-time  employees  and  66.66%  of  cost  for  Dependent/Family  Coverage.  Upon retirement  and  separation  from  City  employment,  employee  receives  a  monthly stipend of $350 per month, applicable toward retiree health coverage.
•    Life Insurance: $30,000
•    Accidental Death & Dismemberment (AD&D): $10,000
•    Employee Assistance Program (EAP) through Cigna Behavioral

Retirement:
•    Employee Contribution = 8%
•    Vesting = 10 Years
•    Normal  Retirement  Benefit  =  2.5%  of  pensionable  earnings  for  each  year  of 
creditable service
•    Average Final Compensation (AFC) = 3 best consecutive earning years
•    Maximum Benefit = 80% of AFC, not to exceed $80,000.
•    Normal Retirement = Age 62 and ten (10) years of creditable service
•    Early  Retirement  =  Age  57  and  ten  (10)  years  of  creditable  service,  3%  annual reduction for each year prior to normal retirement age
•    13th check based on monthly retirement, payable if the pension plan funding status is 
equal to or greater than 100%. Paid in December each year following retirement
•    Deferred Retirement Option Plan (DROP) = 4 years/48 months maximum
•    DROP Interest Rate = 4%, compounded annually

Longevity:
Based on successful completion of full-time, continuous service with the City, employee shall receive the following:

Years of Creditable Service                              Longevity Benefit*
10 Years                                                            2.5%
15 Years                                                            2.5%
20 Years                                                            5.0%
* Longevity Benefit calculated on employee’s base rate of pay

Paid Holidays:
Employees receive the following City-paid holidays:

•    New Year’s Day                                •    Veterans’ Day
•    Martin Luther King Day                     •    Thanksgiving Day
•    Memorial Day                                    •    Friday after Thanksgiving
•    4th of July, Independence Day          •    Christmas Day
•    Labor Day


Annual Leave:
Annual leave may be taken as earned after completion of (90) calendar days.  Maximum accumulation each fiscal year is 290 hours. At time of resignation or retirement, employee is paid for all annual leave accrued at their current rate of pay. Annual leave is accrued based on continuous, full-time service with the City, as follows:

Completed Months of Service                  Total Hours/Days Accrued Annually

Up to and including first 60 months                      96 hours/12 Days
Greater than 60 months through 120 months     136 hours/17 Days
Greater than 120 months through 204 months   176 hours/22 Days
Greater than 204 months                                    216 hours/27 Days

Annual Leave Cash Out:
Employee can opt to receive a non-pensionable cash payment twice per year for up to forty (40) hours of annual leave, provided accrued annual leave bank does not fall below eighty (80) hours.

Floating Holidays:
Upon completion of (26) weeks of full-time employment with the City, employee shall be entitled to utilize up to five (5) floating holidays per fiscal year. Floating holidays shall not
carry over to the next fiscal year.

Perfect Attendance:
For every six (6) months period (April 1 - September 30) and (October 1 - March 31) in which,  no  sick  or unpaid  leave  is  utilized,  an  employee  shall receive  ten  (10) hours of annual leave credited. Employees who qualify for a consecutive Perfect Attendance benefit shall receive fourteen (14) hours of annual leave credited for each applicable consecutive earning period.


Sick Leave:
Each employee earns (96) hours (12 days) of sick leave annually with no waiting period for use and unlimited accrual. Upon separation of City employment due to resignation, employee shall receive payment of all accrued sick leave at a rate of twenty-five percent (25%) of  the employee’s current rate of pay at time of  resignation. Upon separation of employment due to retirement, employee shall receive payment of all accrued sick leave at a rate of fifty percent (50%) of the employee’s current rate of pay at the time of retirement.


Sick Leave Conversion:
After  completion  of  one  (1)  year  of  continuous,  full-time  employment  with  the  City,  an employee may convert their unused portion of their first six (6) days (maximum of forty- eight (48) hours) of accrued sick leave into annual leave. Conversions are subject to the following:  A  minimum  of  96  unused  sick  leave  hours  accrued  prior  to  hours  being converted, total eligible sick leave hours to be converted shall be reduced hour-for-hour by any sick leave hours utilized during the eligible benefit period, and conversion subject to annual leave accrual cap.

Bereavement:
Qualifying City-paid Bereavement Leave as follows:
•    In State = Up to 3 Days
•    Out of State = Up to 5 Days

Tuition Reimbursement:
After one (1) year of full-time employment
•    100% reimbursement for a grade of A or B
•    50% reimbursement for a grade of C
•    $250 books/lab reimbursement per semester

Credit Union:
We Florida Financial Bank & Credit Union – 8890 NW 44th Street, Sunrise, FL. 33351

Optional Voluntary Benefits (paid by the employee):
•    Single or Family Dental Insurance Coverage
•    Single or Family Vision Insurance Coverage
•    Accident Advantage
•    Life Insurance Coverage
•    AD&D
•    Short Term Disability
•    Critical Care Protection
•    Cancer Protection Assurance
•    Mission Square Retirement Compensation Programs
     o 457 Deferred Compensation Plan
     o 401(a) Governmental Purchase Plan: Newly hired

 

01
Can you provide proof that you graduated from an accredited high school or received a G.E.D. equivalency diploma? Please attach and submit proof of highest level of completed education with application.
  • Yes
  • No
02
Do you possess two (2) years of paid professional experience performing clerical duties and customer service?
  • YES
  • NO
03
Are you proficient with Microsoft Word and Excel?
  • YES
  • NO
04
Do you have experience providing administrative support in a government, construction, architecture or engineering environment?
  • YES
  • NO

Required Question

Agency
City of Sunrise
Address
10770 W. Oakland Park Blvd.

Sunrise, Florida, 33351
Phone
954-838-4522
Website
http://agency.governmentjobs.com/sunrisefl/default.cfm
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