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Job Description

Job Summary

Serves as the primary point of contact for the receipt, triage, distribution, and management of some of, up to all, incoming requests for Parking and Transportation, Plant Operations, Environmental Services, Clinical Engineering, temperature monitoring, and utility disruption critical incident management. These requests are by phone, web request, or directly utilizing work management software programs. Under the guidance of a Supervisor, participates in the overall building management program to provide high quality, cost effective service with a high emphasis on customer satisfaction.

Essential Functions

• Communicates and collaborates with the Supervisor, customer, and other trades and sub-contractors to ensure quality, timely, cost effective maintenance with continuity and coordination of services.
• Completes appropriate written documentation as required by department policy. Ensures that required documentation for activities within areas of responsibility is performed in an accurate and timely manner.
• Monitors numerous internal emergency systems including but not limited to: fire alarms, code alerts, medical gas, building automation, electrical, tube, maintenance management, and elevator status. Answers emergency calls, remaining composed in high stress situations in order to obtain complete and accurate information, and triages and disseminates calls in a timely and appropriate manner.
• Manages calls for service-related facility repairs and issues and assigns work orders.
• Ensures that individual departmental productivity metrics are met
• May assist customers with directions, badging, escorts and other calls for assistance. Ensures patients, family members and guests are treated with kindness and respect. Demonstrates a high level of tact and patience under stressful conditions.
• Parking & Transportation only: Maintains a working knowledge of, and be able to troubleshoot all of the parking equipment including the automatic pay lanes, tickets dispensers, and gate box controls.

Qualifications

• Required High School Diploma or equivalent

• 6 months of relevant experience Required
• Telecommunications experience Preferred
• Experience working in a hospital or dispatch setting in an
  environment of comparable size and complexity
  Preferred

• CRT-Basic Life Support (BLS) - AHA American Heart Association Parking and Transportation 90 Days required Or
• CRT-Basic Life Support (BLS) - ARC American Red Cross Parking and Transportation 90 Days required

Primary Location

SITE - Spectrum Health Butterworth Hospital - 100 Michigan St - Grand Rapids

Department Name

Facility Operations - 1 Help

Employment Type

Part time

Shift

Day (United States of America)

Weekly Scheduled Hours

32

Hours of Work

3P - 11:30P

Days Worked

Week One: Sunday, Monday, Wednesday, Friday Week Two: Monday, Tuesday, Wednesday, Saturday

Weekend Frequency

Every other weekend

Spectrum Health requires all team members to receive the COVID-19 vaccinations subject to certain exclusions based on the team member’s job category. Spectrum Health is committed to granting reasonable accommodations in accordance with applicable laws.

Accommodation Notice: If you are a qualified individual with a disability, you may request a reasonable accommodation in Spectrum Health's application process. Contact us at 616-486-SHHR (7447).

Spectrum Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, sexual orientation, veteran status, or any other legally protected

category. See more here.