Apply for BrightRidge Careers Online
BrightRidge is currently accepting applications for the above-listed positions.
Employees are the most important resource at BrightRidge. Without them, it would be impossible to deliver electricity to our 78,600 metered-customers. There are numerous job opportunities throughout the utility industry. Educational levels for positions vary from High School Diploma to various levels of degree. BrightRidge offers an excellent work environment, career development, flexible work schedules, and competitive pay and benefits.
Employment opportunities for BrightRidge are generally advertised via local newspapers, various utility periodicals, and on this website. Resumes and/or applications are only accepted when job openings exist. BrightRidge is an Equal Opportunity Employer, Affirmative Action Employer, including disability/vets, and a TN drug-free workplace.
BrightRidge is hiring for a full-time Customer Service Representative.
The incumbent will work under the direction of the Customer Service Supervisor to assist BrightRidge customers face to face, over the phone, and via chat.
The position will perform outbound calling to potential broadband customers or for upselling existing customers (could be as much as 75% of work hours each week).
Candidate MUST be available for after-hour’s work, including Saturday, and working fair share of all necessary overtime.
JOB SUMMARY:
Responsible for responding to BrightRidge's customers' needs in every area of Customer Service.
ESSENTIAL FUNCTIONS INCLUDE:
ADDITIONAL RESPONSIBILITIES:
KNOWLEDGE, SKILLS, AND ABILITIES:
PHYSICAL REQUIREMENTS:
All work requires constant telephone and computer use which entails sitting for long periods of time, reaching, handling, fingering, feeling, fine manipulation, vision, talking, hearing and arm/hand use for machine control operation. Occasional lifting of no more than 10 pounds.
WORKING CONDITIONS:
Work is performed in an indoor climate-controlled office environment with appropriate lighting. Normal working hours may extend to 8:00 pm Monday through Friday and include hours from 8:00 am to 5:00 pm on Saturdays.
QUALIFICATIONS:
Only qualified applicants are considered.
Applications must be completed by Friday, May 3rd at 5:00 PM.
EEO/M/F/TNDFWP/VETS
BrightRidge wishes to be in full compliance with the Americans with Disabilities Act. In accordance with the Act, we will make reasonable accommodation to any person who needs such accommodation, whether a new hire or a current employee, assuming that the person is fully qualified for the position.
These essential job functions are not to be construed as a complete statement of all duties performed. Since jobs tend to change over time, employees will be required to perform other job-related marginal duties as required without a formal update of the job description.
JOB SUMMARY:
Assist Lead Communication Lineman and other Linemen with material handling and manual labor. Operate bucket truck, digger-derrick, backhoe and other equipment. Keep the truck stocked with the appropriate tools and materials.
ESSENTIAL FUNCTIONS:
ADDITIONAL RESPONSIBILITIES:
KNOWLEDGE, SKILLS, AND ABILITIES:
PHYSICAL REQUIREMENTS:
Position requires strenuous physical activity. Job requires frequent bending, standing, sitting, handling, pick/pinch, fine manipulation, vision, depth perception and arm/hand and simple grasp for machine control operation. Must be able to lift up to 116 lbs. Must have good ambulation for varying terrains. Must have good grip and strength and manual dexterity. Must be able to produce varying amounts of push/pull force.
WORKING CONDITIONS:
Work is performed outside in varying weather conditions for the majority of the time. Subject to being called out during outages or other emergencies.
QUALIFICATIONS:
BrightRidge wishes to be in full compliance with the Americans with Disabilities Act. In accordance with the Act, we will make reasonable accommodation to any person who needs such accommodation, whether a new hire or a current employee, assuming that the person is fully qualified for the position.
These essential job functions are not to be construed as a complete statement of all duties performed. Since jobs tend to change over time, Employees will be required to perform other job related marginal duties as required without a formal update of the job description.
QUALIFIED APPLICANTS MUST APPLY BY MAY 3, 2024.
EEO/M/F/TNDFWP/VETS
JOB SUMMARY:
Work with Lead Communication Lineman and Groundman in constructing both aerial and underground fiber-optic network infrastructure as well as handling transfers and maintenance repair of such network. Operate bucket-truck, digger-derrick, backhoe and other equipment. Keep the truck stocked with the appropriate tools and materials.
ESSENTIAL FUNCTIONS:
ADDITIONAL RESPONSIBILITIES:
KNOWLEDGE, SKILLS, AND ABILITIES:
PHYSICAL REQUIREMENTS:
Position requires strenuous physical activity. Job requires frequent bending, standing, sitting, handling, pick/pinch, fine manipulation, vision, depth perception and arm/hand and simple grasp for machine control operation. Must be able to lift up to 116 lbs. Must have good ambulation for varying terrains. Must have good grip and strength and manual dexterity. Must be able to produce varying amounts of push/pull force.
WORKING CONDITIONS:
Work is performed outside in varying weather conditions for the majority of the time. Subject to being called out during outages or other emergencies.
QUALIFICATIONS FOR HIRE:
BrightRidge wishes to be in full compliance with the Americans with Disabilities Act. In accordance with the Act, we will make reasonable accommodation to any person who needs such accommodation, whether a new hire or a current employee, assuming that the person is fully qualified for the position.
These essential job functions are not to be construed as a complete statement of all duties performed. Since jobs tend to change over time, Employees will be required to perform other job related marginal duties as required without a formal update of the job description.
QUALIFIED CANDIDIDATES MUST APPLY BY MAY 3, 2024.
EEO/M/F/VETS
JOB SUMMARY:
The Information Security Administrator will provide network and systems security monitoring and proactive remediation for all BrightRidge technology systems. Acts as a liaison with internal and external entities, developing policies and procedures. Proactively monitors standards and regulatory requirements. Partners with staff to support security compliance and audit programs, establish assessments, manage and track risk mitigation and remediation activities.
ESSENTIAL FUNCTIONS:
ADDITIONAL RESPONSIBILITIES:
KNOWLEDGE, SKILLS, AND ABILITIES:
PHYSICAL REQUIREMENTS:
Position requires occasional lifting of up to 20 lbs. Frequent lifting of lesser amounts is required as well as lowering, carrying, static position (head/neck), standing, walking, sitting, talking and simple grasp. Constant vision, hearing, depth perception and arm/hand use for machine control operation are required.
WORKING CONDITIONS:
Most work is done in an indoor, climate-controlled environment. However, occasional work is done in substations where there may be dim light, no temperature control and would require the ability to walk on uneven terrain.
QUALIFICATIONS:
Only qualified applicants are considered.
Applications must be completed by Friday, May 17 at 5:00 PM.
EEO/M/F/TNDFWP/VETS
________________________________________________________
BrightRidge wishes to be in full compliance with the Americans with Disabilities Act. In accordance with the Act, we will make reasonable accommodation to any person who needs such accommodation, whether a new hire or a current employee, assuming that the person is fully qualified for the position.
These essential job functions are not to be construed as a complete statement of all duties performed. Since jobs tend to change over time, employees will be required to perform other job related marginal duties as required without a formal update of the job description.
JOB SUMMARY:
Develop and recommend long and short-range work plans and prepare work orders and plans that meet the ultimate system requirements. Provide new customers with appropriate services and upgrade services to existing customers in an efficient and economic manner. Design lines in accordance with federal standards and specifications to ensure safe and reliable service to customers.
ESSENTIAL FUNCTIONS:
ADDITIONAL RESPONSIBILITIES:
KNOWLEDGE, SKILLS, AND ABILITIES:
PHYSICAL REQUIREMENTS:
Position requires constant handling, balancing, vision, talking, hearing, depth perception and arm/hand use for machine control operation. Requires frequent carrying, forward bending, standing, sitting, reaching fine manipulation and simple grasp. Must occasionally lift up to 50 pounds.
WORKING CONDITIONS:
Outside in varying weather conditions approximately 60%-70% of the time while ambulating up and down uneven terrain. The remainder of the time the work is performed in an indoor climate-controlled office environment with appropriate lighting.
QUALIFICATIONS:
Only qualified applicants are considered.
Applications must be completed by Friday, May 3 at 5:00 PM.
EEO/M/F/TNDFWP/VETS
___________________________________________________
BRIGHTRIDGE wishes to be in full compliance with the Americans with Disabilities Act. In accordance with the Act, we will make reasonable accommodation to any person who needs such accommodation, whether a new hire or a current employee, assuming that the person is fully qualified for the position.
These essential job functions are not to be construed as a complete statement of all duties performed. Since jobs tend to change over time, Employees will be required to perform other job-related marginal duties as required without a formal update of the job description.
JOB SUMMARY:
Develop, implement, and maintain the BrightRidge EIS applications. Analyze collected and developed data for integrity and model for connectivity databases. Work in cooperation with the BrightRidge Engineering staff to provide work order management system and GIS application integration. Provide technical and network support for all BrightRidge CAD and GIS functions.
ESSENTIAL FUNCTIONS:
ADDITIONAL RESPONSIBILITIES:
KNOWLEDGE, SKILLS, AND ABILITIES:
PHYSICAL REQUIREMENTS:
Position requires constant talking and depth perception and frequent forward bending, sitting, handling, fine manipulation and arm/hand use for machine control operation. Must occasionally lift up to 41 pounds.
WORKING CONDITIONS:
Most work is performed in an indoor climate-controlled office environment with appropriate lighting. Employee spends a few hours a month in the field walking long distances on uneven terrain in an outdoor, non-temperature-controlled environment.
QUALIFICATIONS:
Only qualified applicants are considered.
Applications must be completed by Friday, May 3 at 5:00 PM.
EEO/M/F/TNDFWP/VETS
BrightRidge wishes to be in full compliance with the Americans with Disabilities Act. In accordance with the Act, we will make reasonable accommodation to any person who needs such accommodation, whether a new hire or a current employee, assuming that the person is fully qualified for the position.
These essential job functions are not to be construed as a complete statement of all duties performed. Since jobs tend to change over time, Employees will be required to perform other job-related marginal duties as required without a formal update of the job description.
JOB SUMMARY:
Creates residential sales by identifying opportunities and engaging prospective customers, matching customer’s needs to product offerings, closing sales, and maintaining customer relationships. The Residential Broadband Sales Representative is responsible for direct door to
door sales in designated areas of the broadband service territory to maximize the penetration by selling broadband services to potential customers.
ESSENTIAL FUNCTIONS:
Sells a diverse range of Broadband services to residential customers in the Northeast Tennessee market. Broadband services include Telephony (Voice over IP), Video, Internet, managed WiFi, and other layered product offerings such as home automation, energy management, security systems, and network protection.
Meets Broadband sales goals for new and upgraded customer accounts for Broadband services through direct neighborhood sales.
Works in coordination with other BrightRidge departments for advertising campaigns, targeting customer locations, and achieve sales goals. Primary departments interactions with other Broadband staff, Customer Service and Marketing Departments.
Evaluates the technology needs of the customers and determining the best product selections to recommend.
Accurately describes and demonstrates the features, benefits and value of various Broadband related product offerings, services, and billing procedures.
Gathers and reports competitor intelligence related to service offerings, pricing, expansion, market share, and sales activity to BrightRidge management.
Stays informed of technology changes, new product offerings, product enhancements, and market changes in order to communicate options to customers.
Maintains a thorough technical and working knowledge of all services offered by BrightRidge Broadband.
Actively participates and develops new customer accounts, generates sales quotes, and handles customer inquiries.
Makes cold and warm sales calls, follow leads, ascertain opportunities, and review serviceable locations to identify new sales opportunities.
Works with HOAs groups, trade fairs, and participate in community events to generate sales opportunities.
Represents the company, products, and employees in a positive and professional manner.
Works within the guidelines of the BrightRidge Business Plan and annual Budget regarding sales and marketing strategies.
Participates in the development and implementation of the business strategy for the expansion of Broadband construction zones or regions.
Maintains established ‘customers passed/served’ objectives, prospects, closing standards, bundling objectives and sales production standards with a focus on retention and churn management.
Completes all required documentation, forms, and reporting including call and meeting activity, forecasting and bids and proposals within assigned territory using provided tools.
Works in coordination with BrightRidge management and staff to establish sales goals and prepare written campaign strategies, as well as establish final budget and marketing plans.
Ability to maintain reliable, predictable and reasonable attendance.
ADDITIONAL RESPONSIBILITIES:
Perform other duties as requested or assigned.
Must maintain a valid driver’s license from state of residence.
Must be available for afterhours work (subject to holidays, nights and weekends) which would include working fair share of all necessary overtime.
Maintain vehicles assigned to Department.
KNOWLEDGE, SKILLS, AND ABILITIES:
Outside sales experience. Preferably with voice, data, and video services.
Technical understanding and experience in Information Technology is a plus.
An outgoing and enthusiastic personality with a passion for sales and marketing.
A proactive self-starter with the ability to work well independently and on a team.
Ability to work with a variety of people and customer types.
Ability to build and maintain professional client relationships.
Commitment to maintaining a professional appearance and attitude.
Ability to speak at public events and motivate others
Ability to work beyond normal business hours including evenings, weekends, and holidays as necessary
Ability to learn company rate plans and products: voice, data, and video services via fiber optic and Wireless network delivery.
Able to keep organized, accurate records on daily activities and results.
Possess strong organizational skills and time management skills are imperative.
Proficient in Microsoft Office suite of products i.e., Word, Excel, Power Point, etc.
Possess excellent communication skills with a capacity to present, discuss and explain products coherently and logically both in writing and verbally.
Possess influencing and persuasion skills with the ability to enthuse and inspire multidisciplinary teams and build successful relationships at all levels.
Possess excellent communication and customer relations skills, both verbal and written.
PHYSICAL REQUIREMENTS:
Requires constant telephone and computer use which entails sitting, reaching, handling, fingering, feeling, fine manipulation, vision, talking, hearing and arm/hand use for machine control operation.
WORKING CONDITIONS:
Location of work varies between an indoor climate-controlled office environment with appropriate lighting and outside in varying weather conditions on varying terrains. May also be exposed to noise, dust, dirt or various other particles and moving mechanical parts as you
traverse throughout manufacturing facilities and/or various business settings. Some overnight travel may be required.
QUALIFICATIONS:
Associates or bachelor’s degree, preferably in Business Marketing. Alternatively, a degree in Computer Science, Information Technology, Engineering or related field with sales experience will be considered.
Minimum 4 years outside sales experience. Preferably with voice, data, and video services.
QUALIFIED CANDIDATES MUST SUBMIT AN APPLICATION BY APRIL 26, 2024.
EEO/M/F/TNDFWP/VETS
JOB SUMMARY:
Responsible for testing, calibrating, and repairing electric meters. Responds to consumer inquiries about metering and billing. Monitors power quality of both single and three phase systems. Installs metering for residential, commercial, and industrial consumers. Performs load control equipment installation and maintenance. Performs other job duties as assigned by AMI Manager.
ESSENTIAL FUNCTIONS:
ADDITIONAL RESPONSIBILITIES:
KNOWLEDGE, SKILLS, AND ABILITIES:
PHYSICAL REQUIREMENTS:
Must be able to occasionally lift and carry a maximum of 40 pounds. Must be able to stand for up to 30 minutes. Position requires frequent standing, walking, sitting, reaching, handling, pick/pinch and fine manipulation. Requires constant vision and depth perception. Requires occasional kneeling/squatting and head and neck rotation and bending.
WORKING CONDITIONS:
Approximately 50% of this position is performed outside in varying weather conditions. The other 50% is performed indoors inside the meter shop with appropriate lighting.
QUALIFICATIONS:
BrightRidge wishes to be in full compliance with the Americans with Disabilities Act. In accordance with the Act, we will make reasonable accommodation to any person who needs such accommodation, whether a new hire or a current employee, assuming that the person is fully qualified for the position.
These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job related marginal duties as required.
QUALIFIED CANDIDATES SHOULD SUBMIT AN APPLICATION BY MAY 17, 2024.
EEO/M/F/TNDFWP/VETS
BrightRidge, a utility supplying electric power and broadband services, is seeking an electrical engineering student for summer 2024 employment. The position will be working within the utility engineering department, performing meaningful work associated with electricity distribution. Students must report each working day to the BrightRidge facility located at 2600 Boones Creek Rd in Johnson City. Students will be responsible for providing their room and board.
JOB SUMMARY:
Responsible for the design, maintenance, and performance of the BRIGHTRIDGE 69 kV transmission system and it’s R.O.Ws. Study, monitor, and adjust the BRIGHTRIDGE transmission and distribution systems to improve efficiency and reliability. Aid in the design and update all of BRIGHTRIDGE’s electrical systems; support systems both new and existing. Provide, design, and support for additional BRIGHTRIDGE systems and packages, such as fiber, AMI, OMS, CVR, DLC, radio systems, intelligent electric systems, load studies, and fault calculations.
ESSENTIAL FUNCTIONS:
ADDITIONAL RESPONSIBILITIES:
KNOWLEDGE, SKILLS, AND ABILITIES:
PHYSICAL REQUIREMENTS:
Position requires constant talking and depth perception and frequent forward bending, sitting, handling, fine manipulation and arm/hand use for machine control operation.
WORKING CONDITIONS:
Outside in varying weather conditions 50% walking long distances on uneven terrain in an outdoor, non-temperature-controlled environment, inside in normal office conditions 50% with appropriate lighting.
QUALIFICATIONS:
BRIGHTRIDGE wishes to be in full compliance with the Americans with Disabilities Act. In accordance with the Act, we will make reasonable accommodation to any person who needs such accommodation, whether a new hire or a current employee, assuming that the person is fully qualified for the position.
These essential job functions are not to be construed as a complete statement of all duties performed. Since jobs tend to change over time, Employees will be required to perform other job related marginal duties as required without a formal update of the job description.
Only qualified applicants are considered.
Applications must be completed by Friday, May 3 at 5:00 PM.
EEO/M/F/TNDFWP/VETS
BrightRidge is currently accepting applications for the above-listed positions.
BrightRidge employees are dedicated to providing great service to its customers, as well as supporting our community through individual volunteer opportunities. Our employees are truly are greatest asset, and they are truly very service-minded. We are glad for the opportunity to serve you!
BrightRidge is excited to offer you full broadband services, including high-speed internet, voice, and video. In order that we may meet our eight-year phased roll-out, we are securing partnerships with other contractors. Current employment opportunities may be available with these contractors: Ontrac (Submit Resume to Ontrac) and Quanta Telecom Services (Submit Resume to Quanta Telecom Services). Both contractors have many years experience in the fiber connectivity/broadband industry.