EBSCO International is the international operations group of EBSCO Information Services (EIS).  EIS provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, Massachusetts, USA, EIS employs more than 2,700 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team.  EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.

Mission

1. Manage all aspects of collections and the sales ledger.
2. Adhere to all departmental deadlines.
3. Work closely with Customer Service staff to promptly resolve outstanding customer queries. 
4. Updating department Training Records
5. Department Trainer

Primary Responsibilities

Accounts Receivable

• Responsible for conducting collections and overall financial maintenance of a ledger of customer accounts
• Responsible for the sales ledger function for the business
• Provide accurate billing information. Process all manual billing adjustments in a timely manner, adhering to EBSCO policy
• Work with Customer Service team and customers to resolve customers’ financial queries and disputes
• Document and action accordingly where payment is not received
• Resolve customer enquiries promptly & accurately by understanding customer market & needs
• Strategically review customer accounts and regularly collect & analyse customer data to prevent accounts from becoming overdue
• Provide statistical reports to all relevant parties GOBI & EBSCO management
• Drive efforts to reduce & eliminate Unapplied Cash & Credit notes in our customer portfolios
• Ensure all customer payments owing are verified
• Ensure correct and accurate information on customer accounts / statements
• Run monthly statement process and send to customers
• Keypunch all manual debits and credits to customer accounts
• Work as part of the accounts team, providing support and backup to other team members

Business Development

• Have business acumen and understands the market trends, company’s aims and objectives
• Add value to customer, company, department and team
• Have thorough understanding of systems and workflows
• Continually seek to improve the customers’ experience
• Personal Development
• Actively involved in setting personal objectives and strive for 100% achievement
• Attend all recommended and appropriate training sessions
• Use available tools to measure personal productivity
• Take personal responsibility for own role in achieving department and organisational strategic objectives

Experience

• Thorough working knowledge of SAP, EBSCO systems and services
• Excellent numeracy skills
• Proficient data entry and processing skills
• Attention to detail and accuracy of work
• Responsive and quick to learn and update knowledge
• Intermediate MS Excel
• Basic MS Access