Record Clerk II Analyst (524) 

JOB SUMMARY: Assists in record retrieval and filing. Enters confidential patient information in the hospital information system.

QUALIFICATIONS:

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Analyzes all records daily for specified elements of completeness.
• Reviews a random sample of medical records monthly for quality monitors.
• Retrieval of documentation from various departments throughout the hospital daily at assigned intervals.
• Monitoring of H&P and Operative reports as back up.
• Quality analysis of documents scanned outside of the department.
• Scanning and indexing of documentation when applicable.
• Assists in assignment of volunteer responsibilities.
• Other duties as assigned.

EXPECTED BEHAVIORS:

• Verifies each page has correct patient name, medical record number and account number.
• Remove and appropriately index any pages that do not belong to the patient.
• Accounts for 100% of records by verifying received records against daily logs
• Reviews records for requirements listed in the “Medical Staff Rules and Regs” and/or “Medical Record Completion Policy”.
• Attaches colored tabs where signatures or additional documentation is needed when applicable.
• Retrieves documentation from the appropriate location.
• Performs quality checks on patient charts according to specified indicators.
• Reviews at least 50 charts per month of inpatient and 50 charts a month of outpatient.
• Daily analysis of inpatient and outpatient records.
• Prints surgery schedule from surgery and checks to see if all surgeries have an operative record within 24 hrs., if applicable.
• Assigns deficiencies as appropriate.
• Assists customers and patients in release of information requests.
• Assists physicians with questions and miscellaneous issues.
• Answers the telephone within two rings with a “customer service attitude”.
• Scan assigned documentation daily.
• Merge duplicate medical record numbers within Meditech.
• Log release of information forms daily.
• Assign deficiencies as needed.
• Safeguards the privacy of all medical information.
• Demonstrates ability to embrace and adapt to change. Regularly initiates ideas to improve the efficiency and processes of the department in a positive and productive manner by attending at least 90% of the annual department meetings.
• Displays and maintains a “customer service attitude” which promotes good guest relations to patients, visitors, practitioners, and co-workers.
• Aptitude for detail and accuracy.
• Organized and neat.
• Evidence of good grooming and professional conduct.
• Initiative.
• Ability to work unsupervised.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• High School graduate or equivalent. Previous healthcare experience preferred.
• Knowledge of alphabetic and numeric filing systems.
• English grammar.
• Experience in computer operations.
• Types accurately at least 30 WPM. 6. Mandatory Continuing Education: Customer Service, Fire and Safety, Corporate Compliance (including Confidentiality), Infection Control, and education required by regulatory, accreditation bodies, scope of practice, and/or Hancock Regional Hospital.