• Dexter Horton Building, 710 Second Avenue, Seattle
• King County Courthouse, 516 3rd Ave., Seattle WA 98104 
• Mealeng Regional Justice Center, 401 4th Ave N, Kent, WA 98032

1. An online employment application completed at www.kingcounty.gov/jobs. The employment history should go back at least 10 years if you have 10 years of employment (or more to include all relevant experience). 
2. A cover letter no more than two pages summarizing your experience and how you meet the required qualifications, knowledge, and skills for the position.
3. Resume.  

• Per case distribution instructions, assign eligible clients to one of DPD's legal divisions or to a conflict panel attorney 
• Review DPD's and multiple proprietary database records to determine if client has a legal conflict of interest with any of DPD's legal divisions. Establish, maintain, code, modify, track, and/or retrieve information and compile data, which may require information searches.
• Reassign cases based on reported conflicts of interest and other administrative policies per case distribution instructions.
• Compile, distribute, and enter accurate and complete data into the DPD information system database.
• Respond to inquiries from coworkers and persons external to DPD within assigned area of specialization.
• Interview and screen individuals requesting a public defender via phone and in person and make a determination of financial eligibility based on the screening criteria Send and track the documents required to be signed by eligible clients.
• Provide information and referral resources to clients and callers.
• Investigate and verify information provided as needed.
• Work closely and communicate well with team members to manage all tasks assigned for that team.
• Operate standard office equipment, including photocopier and multi-line telephone.
• Perform job duties using Homer, Judicial Access Browser System (JABS), Excel, SharePoint, and other proprietary databases as needed.
• Perform other duties as assigned.

• Minimum of two years of experience working in a criminal law and/or court environment.
• Knowledge of the organizations that make up the King County legal system.
• Knowledge of legal terminology and the case flow process of criminal, juvenile, child dependency, or civil proceedings.
• Knowledge of principles and processes for providing customer service, particularly to customers who have noticeable language and literacy needs or who are in distress.
• Skill in interviewing, interacting with, or providing professional assistance to a diverse clientele.
• Intermediate skill in using a variety of computer programs to enter data or process information, including, Microsoft Outlook, Excel, Word, Adobe Pro, Microsoft Teams, standard internet browsers, King County District and/or Superior Court Script, and SharePoint.
• Skill in processing information, which includes the accurate and consistent gathering, entering, distributing, and analyzing of data to make routine decisions and to determine whether events or processes comply with policy guidelines.
• Skill in establishing and maintaining cooperative working relationships with coworkers, defense attorneys, paralegals, prosecutors, judges, and other court personnel.
• Skill in active listening. Demonstration of a service orientation that includes actively looking for ways to help people and care about client satisfaction.
• Ability to communicate, both verbally and in writing, information and ideas so that others will understand.
• Demonstrated ability to work under pressure with tight timelines and changing priorities.
• Demonstrated ability to understand and execute complex verbal and written instructions.
• Demonstrated regular, reliable, and predictable attendance.
• Ability to learn Office 365, SharePoint and Teams.

• Skill in using case management systems, JABS, and King County District and/or Superior Court Script Portals.
• Knowledge of King County Department of Public Defense.

Special note regarding COVID-19 
DPD is following Public Health and CDC guidance in regard to social distancing. Interviews for this position will be conducted remotely. Successful candidates may be required to telecommute and come into the office on a periodic basis; frequency could vary based on business and operational needs.
  
Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours. Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required, including the wearing of masks in office. King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing our carbon footprint.
   
King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.  

Application Process
Interested individuals should submit a complete online King County application (all blanks must be filled out and may not direct the reader to reference an attached resume or other document. Answers that say "see resume" will be considered as incomplete), a resume, and a cover letter (no more than 2 pages) summarizing how you meet the experience, qualifications, knowledge, and skills for the job.

Selection Process  
Applications will be reviewed and screened for clarity, completeness, and competitiveness. As a part of the evaluation process the most competitive candidates will be invited to undergo a virtual skills assessment. All materials will be evaluated for spelling, grammar, and punctuation usage. The most competitive candidates will be invited to interview.
 
Offer of employment is contingent on:
The successful completion of references and or a records review.  
 
Union Membership
Positions in this classification are recognized by Service Employees International Union, Local 925.

Forbes recently named King County as one of Washington State's best employers. 
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play. 
  
Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
 
Covid-19 Vaccination Requirement 
As of October 18, 2021, most* King County employees are required to be fully vaccinated against COVID-19. If hired, you will be required to submit proof of vaccination by October 18th. People are considered fully vaccinated two weeks after their second dose in a two-dose series or two weeks after a single-dose vaccine. Employees may make requests for a reasonable accommodation based on a medical disability or for sincerely held religious beliefs. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.

This directive applies to employees in the Executive branch*, the Assessor’s Office, Elections, the King County Sheriff’s Office, and the Executive Office.  
  
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
  
To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.