Location: WIC PROGRAM

Biweekly Hours: 80.00

Shift: 8:30am - 5:00 PM Monday-Friday

The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services. The system strives to become as good at preventing disease as it is at treating it. Founded in 1837, Cuyahoga County’s safety-net health system operates four hospitals, four emergency departments and more than 20 health centers.

Summary: 

Helps to maintain efficient clinic operations and ensures satisfaction of participants served in a high-volume environment. Accountable for System Procedures and daily/monthly reports. Responsible for the intake and maintenance of participant information. Performs intake and registration procedures for Women, Infants, and Children (WIC) applicants/participants at assigned clinic(s). Schedules and reschedules missed appointments, performs caseload maintenance, and participates in community events such as health fairs. Performs measurement and hemoglobin screening for WIC applicants/participants. Upholds the standards of the system wide customer service program.

Qualifications:

Qualifications: Required: HS Diploma or passage of a high school equivalency exam. 2 years of related experience dealing with health care professionals and patients. Experience in collecting and documenting anthropometric data (heights, lengths, weights), hemoglobin screening of adults, infants, and children. Familiarity with data entry. Basic Computer skills, familiarity with Microsoft Office/Excel and email. Knowledge of basic nutrition, breastfeeding, and medical procedures. Must demonstrate good judgment, flexibility, initiative, and have the ability to problem solve. Must have access to reliable transportation and be willing to travel to any WIC location based on operational needs. Strong written, verbal, and interpersonal communication skills. Ability to multi-task and work independently within a team environment. Proficient in virtual meetings (i.e., Teams, WebEx, Zoom, etc.). Ability to interact effectively with a wide range of cultural, ethnic, racial, and socioeconomic backgrounds. Preferred: 3 years of experience in a WIC clinic or related work experiences and/or education. Bi-lingual. High volume office or registration experience in a public health environment. Physical Requirements: May sit, stand, stoop, bend, and ambulate intermittently during the day. May need to sit or stand for extended periods. See in the normal visual range with or without correction. Hear in the normal audio range with or without correction. Finger dexterity to operate office equipment required. May need to lift up to twenty-five (25) pounds on occasion. Ability to communicate in face-to-face, phone, email, and other communications. Ability to see computer monitor and departmental documents.