This position is responsible for providing excellent customer service to all who seek assistance from VISA to include overseeing the running of several workflows for both front desk and many internal processes, assist international student advisor with coordinating ODU compliance with insurance policies and procedures for both international students and scholars, assisting in determining students’ eligibility for insurance waiver, and other related duties.

Considerable knowledge of effective customer service and problem resolution techniques. Working knowledge of information systems and computer software such as Microsoft Office Suite and Banner or comparable programs used to produce documents, prepare reports, manipulate data, and scan/index documents. Demonstrated strong data entry skills to include the ability to pay attention to detail. Exceptional oral and written communication skills. Effective time management, prioritization, and organizational skills. Demonstrated ability to communicate effectively with a diverse population of international clientele. Demonstrated ability to interpret, apply, and explain complex policies, rules, and regulations.

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Considerable experience providing excellent customer service and administrative support.

Demonstrated knowledge and/or experience working with various international regulations and insurance benefits and designs. Some training with Banner. Some training with FSA Atlas or a comparable immigration software program. Considerable exposure to non-U.S. citizens and/or cross-cultural communication either through studying a foreign language, living/working abroad, spending a semester studying abroad or other means of exposure to other cultures. Experience providing administrative support in a student-focused environment.

This is an open until filled recruitment. This recruitment may close after the five-day required posting period when a suitable pool of applicants has been generated.

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It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.

If you are an individual with a disability and require reasonable accommodation, please contact the Office of Institutional Equity & Diversity at (757) 683-3141.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process.

To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS).

Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability.

If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx, or call DARS at 800-552-5019.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with contractor’s legal duty to furnish information.