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About Springfield Technical Community College :
Located on 35 acres of the Springfield Armory National Historic Site and founded in 1967, Springfield Technical Community College is a major resource for the economic vitality of Western Massachusetts. As the only technical community college in Massachusetts, STCC offers a variety of career programs unequalled in the state. Digital Multimedia, IT Security, Nursing, Robotics, Sonography, Mechanical Engineering Technology (Advance Manufacturing) and dozens of other career programs produce potential employees each year. STCC's highly-regarded transfer programs in Business, Engineering, Liberal Arts, Science and Technology continue to provide the most economical option for students pursuing a four-year degree. With an annual enrollment of over 6,500, evening, weekend and online students, STCC is a vibrant campus rich in diversity and justifiably proud of our designation as a Hispanic Serving Institution. Respect, is one of the Core Values of the College and we strive to nurture mutual respect among faculty, staff and students. With respect, we embrace differences to create an inclusive environment for all. Together, we support students as they transform their lives through intellectual, cultural, and economic engagement while becoming thoughtful, committed and socially responsible graduates.
Job Description:
A Community/Outreach Counselor (Success Coach) provides support to student populations that may be at risk for degree completion. Counselors will develop workshops, conduct group sessions and ultimately work toward increasing rates of completion. The community/outreach counselor (Success Coach) Particular population of focus are students who withdraw from the institution to determine reasons that may be elusive.
Job responsibilities include, but are not limited to:
- Conduct weekly email and phone outreach to an assigned caseload of students in order to develop academic success plans with assigned students.
- Reviews academic reports to evaluate progress of assigned student cohort; refers students to appropriate support services and resources.
- Meet with students individually and in groups to assist with academic success strategies; assess skills and interests, and customize support and services to meet their needs.
- Maintain accurate and timely student records and provide a bi-monthly status reports including an overview of students served and engagement data.
- Provides registration assistance during peak registration periods.
- Participates in enrollment management related activities and events, including but not limited to new student orientation, welcome week, etc.
- Serves as liaison with the financial aid office and admissions office.
- Serve as a direct connection and liaison for students participating in the Male Initiative for Leadership and Education (MILE) program, Lead: Female Leadership and Mentoring Program, and TRIO Student Support Services.
- Coordinates/facilitates workshops, training and educational activities in collaboration with MILE, Lead and TRIO in support of student success.
- Assist in the development and implementation of trainings and workshops for tutors and supplemental instructors.
- Performs administrative tasks associated with department activities (i.e. -recommendation letters, workshop materials, student surveys, reports, forms, and general correspondence; receives or refers to student records, academic reports, early alerts, curriculum, catalogs, policies, manuals, and reference materials; operates a computer and utilizes word processing, spreadsheet, database, Internet, or other software programs including ARIES: Student self-service and Retention Early Alert).
- Maintains professional knowledge in applicable areas (i.e. - maintains a working knowledge of assigned area; researches new trends and advances in the profession; reads professional literature; attends conferences, workshops, and training sessions).
- Performs miscellaneous tasks (i.e. - schedules student appointments; answers telephone calls; types forms/documents; copies documents; file documentation; and processes outgoing mail).
- Interacts with various departments, agencies, individuals (i.e. - attends meetings and serves on committees; communicates with supervisor, employees, other departments, students, faculty members, community organizations, the public, outside agencies, and other individuals to coordinate activities, review status of work, and exchange information).
- Participate in college, division, and department meetings, events and training as recommended and approved by supervisor.
- Participate in professional development opportunities, college committees, work groups, task forces, and other professional organizations as approved by supervisor.
- Performs other duties and responsibilities related to those listed above which do not alter the basic level of the position.
Requirements:
- Bachelor's degree in Counseling, Education, or closely related field; with two (2) years experience and/or training involving career counseling, academic advising, and personal computer operations; or an equivalent combination of education, training, and experience.
- Ability to build rapport and meaningful relationships with students and colleagues.
- Ability to work well with diverse and underrepresented student populations.
- Encompass creative problem solving capabilities.
- Demonstrate the ability to maintain confidentiality and adhere to FERPA regulations.
- Knowledge of the STCC enrollment process, academic requirements and other aspects of campus-life that affect students' persistence.
- Ability to work independently as well as part of a team.
EQUIVALENCY STATEMENT:
Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.
WORKING CONDITIONS/PHYSICAL DEMANDS:
Works in an office setting. Tasks require the ability to exert light physical effort in sedentary to light work Must be able to remain in a stationary position 50% of the time. This person needs to move about inside the office to access office machinery. Constantly operates a computer and other equipment i.e. copier. This person frequently communicates with students, faculty and staff. Must be able to exchange accurate information in these situations.
Additional Information:
Salary: $45,749 - $50,529 (depending on experience and qualification) https://www.mass.edu/forfacstaff/classificationspecs/home.asp#C
Benefits: Yes
Union: MCCC
Grant Funded: Yes
Closing Date: Open Until Filled
All candidates must have legal authorization to work in the United States. Springfield Technical Community College is not sponsoring H1B Visa.
INFORMATION AWARENESS SECURITY TRAINING:
Candidates for employment should be aware that all STCC employees are required to complete Information Awareness Security Training within thirty days of their orientation date and annually thereafter.
Application Instructions:
All applicants must apply online at www.stcc.edu/about-stcc/employment by submitting a cover letter**, resume and three (3) professional references.
**Cover letter must demonstrate how your education and experience qualifies you for this position.
PRE-EMPLOYMENT DETAILS:
STCC conducts a pre-employment screening. Initial and continued employment is dependent upon meeting National Background Check, Criminal Offender Record Information (CORI) and/or Sex Offender Registry Information (SORI) check and if applicable, Physical and Alcohol/Drug Testing requirements. Screening also includes verification of academic credentials, licenses, certifications, and/or verification of work history. Finalist(s) for this position will be subject to a pre-employment screening as a condition of employment.
POLICY STATEMENT ON AFFIRMATIVE ACTION, EQUAL OPPORTUNITY & DIVERSITY
Springfield Technical Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's for Affirmative Action and/or Title IX Coordinator, Kathryn C. Senie, Ed.D, J.D. at 413.755.5642 or via email at kcsenie@stcc.edu, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights. Springfield Technical Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
EQUAL OPPORTUNITY STATEMENT
STCC's personnel and academic decisions, programs and policies are formulated and conducted in a manner, which will ensure equal access for all people and prevent discrimination. As part of this effort, a College will ensure that employment and academic decisions, programs and policies will be based solely on the individual eligibility, merit or fitness of applicants, employees and students without regard to race, color, creed, religion, national origin, age, disability, sex, marital status, military service, gender identity, genetic information, sexual orientation or political or union affiliation.
URL: www.stcc.edu
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