Public Health – Seattle & King County is seeking a Patient Services Representative to join our vibrant multi-disciplinary, and diverse team at our Renton Health Center in the delivery of health services to the county's most vulnerable people.  This is a full time Term Limited Temporary (TLT) position.  Term Limited Temporary positions are “at-will” positions and are eligible for benefits. 
 
Our clients are culturally, socially, and linguistically diverse. Applicants should be committed to working with diverse populations to provide excellent customer service to people from a broad range of cultures, communities, backgrounds, and experiences, including people experiencing homelessness and/or mental illness. This position supports and advances the Community Health Services Division's values for fair and culturally-competent service delivery, innovative, effective and efficient application of resources, building a culture of performance, expanding opportunities to seek input, and listen and respond to clients.

COMMITMENT TO EQUITY AND SOCIAL JUSTICE: 
As the only jurisdiction in the world named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.
  
We have a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from vulnerable communities are incorporated into our emergency planning and public outreach efforts.
  
To learn more, please visit http://www.kingcounty.gov/equity 

 

The Patient Services Representatives are the initial contact a client has when they come into or call a Public Health Center. Responsibilities include:
 

• Welcoming all clients, providing exceptional customer service, which includes treating all people with respect and warmth
• Screening all clients and visitors to the clinic for recent travel, COVID-19 symptoms and COVID Vaccination status
• Utilizing language interpreters when appropriate to meet clients' needs
• Identifying when triage by a healthcare professional is necessary, and quickly identifying potential emergency situations
• Registering clients, requesting financial and insurance information, verifying insurance coverage, calculating fees, collecting payments, and scheduling appointments
• Coordinating patient and information flow while maintaining patient confidentiality, and complying with Federal HIPAA laws
• During and after client visits, responsibilities include: accurately completing documentation and data information for billing in a timely fashion, and processing referrals for field staff
• Other duties include using a variety of computer programs including: Epic (an electronic health record program) and Microsoft Office products
• Making appointment reminder and outreach phone calls, making copies, faxing, and other general office and clerical duties

We are looking for candidates who:
 

• Commit to providing exceptional customer service with compassion and patience, are approachable, are effective listeners, and will enjoy working with people from a variety of cultures, communities, backgrounds and experiences
• Working knowledge of Microsoft 360 applications and able to learn to use new computer programs and technical tools quickly
• Are action-oriented and able to quickly prioritize, use time effectively and efficiently, are skilled at identifying and eliminating barriers, and are willing to ask for help to accomplish tasks
• Experience with accurate data entry into systems
• Are adaptive, analytical thinkers and able to look at processes with a lens for potential improvements and added efficiencies. 
• Enjoy working with a team, are cooperative, encourage collaboration, and can work with teammates to find collectively beneficial solutions
• Maintain confidentiality of client information
• Know their strengths and weaknesses, seek feedback, will admit their mistakes, and quickly learn from them
• Are able to maintain their composure under pressure

• Bilingual candidates encouraged.

Forbes recently named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play. Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
 
COVID-19 Vaccination Requirement
King County Executive Branch employees are required to be fully vaccinated against COVID-19. If you are the successful candidate for the position you applied for, the County will send you a conditional offer letter. As a condition of employment, prior to a final offer of employment, you will be required to:
  • submit proof of vaccination or
  • have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
 
People are considered fully vaccinated against COVID-19 two weeks after receiving the final dose of a vaccination approved by the Center for Disease Control and Prevention (CDC).
 
The Executive Branch includes employees in the Executive branch, the Assessor’s Office, Elections, the King County Sheriff’s Office, and the Executive Office.
 
King County is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
 
To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
 
Who May Apply: This position is open to all applicants. We are currently recruiting for one Term limited Temporary Position.  This position could also be filled as a Special Duty Assignment or internal Career Service Employees who have successfully passed probation and have permission from their supervisor. This assignment is anticipated to last for 6 months.
 
  Application Process: 
  The following items are required to be considered for this vacancy:
 

1. NeoGov/Government Jobs online or paper application
2. Responses to Supplemental Questions

• Your application materials must validate your answers to the supplemental questions. If your answers cannot be validated, you will not proceed to the next steps of the process.
• You must completely fill out the application with your relevant education and work experience. Your application may be rejected as incomplete if you include relevant information only on the resume or cover letter, or if you reference "see resume" on your application.
• The selected candidate will be required to pass a thorough background investigation.
• This selection process may include but is not limited to: evaluation of application materials and supplemental questions, testing and interviewing. For more information on our selection process, please refer to http://www.kingcounty.gov/audience/employees/careers/hiring-process-overview.aspx
• Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
• Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
• Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
• Staff may be required to play an active role in the event of a public health emergency, which may include changes in responsibilities and working hours.