The Associate Customer Appointment Specialist works in a call center environment, where most of the work is done by phone and computer with internal and external customers. The purpose of the Associate Customer Appointment Specialist is to serve as a compassionate, trusted, and able partner/advocate for anyone seeking care or services by intently understanding each unique need/preference in order to efficiently and effectively match available resources and services across the UH Health System. Associate Customer Appointment Specialist is primarily responsible for inbound and outbound calls to schedule appointments. Medical Terminology preferred, analytical skills, excellent verbal and written skills, insurance terminology knowledge, strong customer service and human relations skills required. Associate Customer Appointment Specialist will need to have the ability to navigate multiple systems including but not limited to medical records, telephony and PC. Must be able to adhere to strict call center metrics in a closely monitored, fast paced environment. The Associate Customer Appointment Specialist must have the ability to function independently and as a team player. A professional demeanor is required. Microsoft Office, telephony software and experience with scheduling software such as Epic or Soarian is a plus.
The Associate Customer Appointment Specialist works in a call center environment, where most of the work is done by phone and computer with internal and external customers. The purpose of the Associate Customer Appointment Specialist is to serve as a compassionate, trusted, and able partner/advocate for anyone seeking care or services by intently understanding each unique need/preference in order to efficiently and effectively match available resources and services across the UH Health System. Associate Customer Appointment Specialist is primarily responsible for inbound and outbound calls to schedule appointments. Medical Terminology preferred, analytical skills, excellent verbal and written skills, insurance terminology knowledge, strong customer service and human relations skills required. Associate Customer Appointment Specialist will need to have the ability to navigate multiple systems including but not limited to medical records, telephony and PC. Must be able to adhere to strict call center metrics in a closely monitored, fast paced environment. The Associate Customer Appointment Specialist must have the ability to function independently and as a team player. A professional demeanor is required. Microsoft Office, telephony software and experience with scheduling software such as Epic or Soarian is a plus.

High School Equivalent / GED 

 Associate/Bachelor degree or certification preferred.

1 yr high-touch customer service work or UH patient work exp considered in lieu of degree/cert.