EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.

As part of the Cloud Business Office, you’ll be helping EBSCO Information Services accelerate into a cloud-first organization. You’ll be working across the enterprise to define solutions to help teams move to and operate effectively at scale in the public cloud. You’ve got a great team of peer product managers, product owners, architects, and developers to collectively accomplish the mission.

The role requires coordination across our product team, strong partner engagement across the enterprise, and the ability to define and innovative cloud-first observability solutions.

What You’ll Do

• Contribute a genuine passion and enthusiasm for the product, the customer, and the company mission.
• Define and deliver a compelling roadmap that will meet customer needs for the observability domain.
• Interact with enterprise cloud customers to understand and solve their observability challenges.
• Work collaboratively with the devops organization to define solutions to achieve your roadmap and ensure your capabilities continue to operate with high quality.  
• Analyze, organize, and communicate data-driven insights to inform decisions and recommendations.
• Proactively communicate progress, decisions, impediments, and risks.
• Ensure observability capabilities are effectively documented and socialized to the delight of the consumer.

 Who You Are

• Self-Directed, Consensus-Builder, Accountable, Data-Driven, Curious, Collaborative

Essential Criteria

• Bachelor’s degree in computer science, computer engineering or related field.
• Minimum of 5 years IT experience as a technical product manager, product owner, architect, or combination.
• Experience building and operating highly-available products in a public cloud environment – e.g. AWS, Azure, Google.
• Experience building and operating platform observability stacks (e.g. logging, tracing, metrics, visualizations, monitoring, alerting).
• Ability to synthesize complex customer problems into a well-defined solutions and capabilities.
• A track record of working with others to deliver effective capabilities and products to solve complex problems.
• Ability to research and self-study to keep technical skills relevant in a highly complex environment.
• Excellent communication skills (verbal, written, and presentation) which recognize audience and communication styles.
• Experience working in an enterprise-class cloud environment (public or private).

Desirable Criteria

• Strong CI/CD/CO fundamentals and experience with tools within the continuous delivery landscape.
• Willing to speak up and challenge the norm bringing forward ideas on how we can improve solutions to drive aggressive cloud adoption.
• Experience in developing solutions for complex migration to the cloud including strategies for migration to the cloud.
• Experience with releasing, launching, and life-cycling products.
• Experience working in an Agile/Scrum environment.
• Experience creating and maintaining product roadmaps.
• Experience with governance at scale, policy as code, and configuration as code.
• Experience working directly with customers.

COVID VACCINATION REQUIREMENT: As directed by Executive Order 14042: Ensuring Adequate COVID Safety Protocols for Federal Contractors, all current and newly-hired EIS employees in the United States are required to be fully vaccinated by January 18, 2022 or by their date of hire.
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.