Operational Customer Service Coordinator

Lee Enterprises Inc   Waterloo, IA   Full-time
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Lee Enterprises is seeking a candidate for the position of Operational Customer Service Coordinator within its centralized Customer Service team. This position will be based in Waterloo, IA with a hybrid remote schedule available.

Position Responsibilites
    Processes credit applications from new customers and submits them to the credit manager for determination of credit status. Maintains accurate account information in proprietary software (Mactive, Phoenix and AdPoint) including addresses, phone numbers, contact information and account status. Researches accounts with credit balances more than 60 days old. Determines cause of credit balance and prepares documentation for refund or transfer according to department guidelines. Provides accounting support to Advertising, including but not limited to invoice customer accounts as requested. Locates and sends requested information to third party collection agencies or law firms on bad debt accounts. Monitors collection status of bad debt accounts on a monthly basis, updating as needed. Responds to requests for credit references customers. Runs a variety of standardized reports for the credit manager and other designated persons. Reviews the data for completeness and correctness. Monitors credit queues in proprietary software (Mactive, Phoenix and AdPoint) as needed. Provides administrative assistance to the credit manager and other members of the credit department Posts payments received from customers, accurately and timely. Resolves payment problems/ discrepancies in a timely manner Reconciles the cash receipts daily to ensure all is in balance and accounted for within the receiving and posting process. Answer inquiries from customers and company personnel regarding payment applications. Return messages or inquiries for information requested in a timely basis. Place collection calls for specified past due accounts as directed.
Qualifications
    Strong written and verbal communication Ability to prioritize tasks to meet deadlines with high quality work Attention to detail and strong organization skills Strong work ethic and team focus Ability to multitask and work in a face pace work environment Microsoft Office to include excel experience
Education and Experience

Previous customer service and collections experience is a plus. High School diploma is required.

Why Join Us?

Lee Enterprises offers competitive wages in a dynamic, interesting work environment with career growth opportunities. We offer an extensive benefit program that can be personalized to your needs. Our benefit program includes medical, dental, vision, short and long-term disability, company provided life insurance and supplemental life insurance. In addition, we offer a 401K retirement plan with company match. We also offer generous paid time off to allow the flexibility to balance personal life and work. This includes paid parental leave for new parents.

Lee Enterprises is a leading provider of high-quality local news, with 77 daily newspapers in 26 states that have print, digital and e-replica versions. Lee's newspapers have a combined circulation of more than 1.2 million daily. Our digital sites attract more than 44 million unique visits monthly. We also have a rapidly growing roster of digital products for consumers, and are committed to aggressive digital growth.

Lee Enterprises is proud to be an equal opportunity employer. We are committed to attracting and retaining a workforce whose diversity reflects the communities we serve. Lee embraces change, and we recognize that we must create and maintain a culture of fervent inclusion. For more information about Lee, check us out at www.lee.net .

We are focused on building a diverse and inclusive workforce. If you are excited about this role but do not meet 100% of the qualifications above, we encourage you to apply.
This job is no longer available.

Lee Enterprises Inc

Waterloo, IA