Employment Type:

Shift:

Description:

Mission Statement:

We, St Joseph’s Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Vision:

To be world-renowned for passionate patient care and outstanding clinical outcomes.

Core Values:

In the spirit of good Stewardship, we heal by practicing Justice in fostering right relationships to promote common good, Reverence in honoring the dignity of every person, Excellence in expecting the best of ourselves and others; Integrity in being faithful to who we say we are.

• POSITION SUMMARY:

The important role of the Patient Access Representative (PAR) directly impacts the revenue cycle by accurately processing data relating to insurance and demographic information on patients, while following unit specific policies. They must maintain current knowledge of payor insurance requirements. The PAR may initiate the process and assess surgical and diagnostic patient information to be systematically available hospital wide. The PAR meets established quality and productivity standards and interacts professionally with MD's, MD office staff, employees, outside vendors, patients, and patient representatives.

Duties:

Registration:
• Works with internal and external customers to efficiently and accurately enter patients into the hospital system, in accordance with departmental policies and procedures.
• Greets patients and pre-registers/registers patients promptly, professionally, and efficiently, in accordance with departmental policies and procedures.
• Follows the National Patient Safety Goals in regard to patient identification.
• Requests photo identification and copies of insurance card(s). Indicates in system when photo identification or insurance card(s) are unavailable.
• Collects and verifies all comprehensive personal, financial and medical information in an effective and courteous manner for the registration process.
• Reviews and updates the patient’s account to ensure it has accurate and current information to process claims and obtain payment.
• Communicates to the patient the patient’s financial responsibilities. Requests co-pay or deductible when applicable and provides receipt to patient.
• Explains forms and secures all patient signatures for required documents.
• Ensures that all paperwork is sent to the appropriate departments.
• Provides assistance to patient/family in getting to clinical area.
• Answers phone utilizing proper Departmental Scripting.
• Speaks to patients/family members using age/culturally appropriate techniques.
• Performs all other duties related to patient registration as required to ensure a positive patient experience in accordance with departmental policies and procedures.

Greeter Duties
ER Greeter/ER Registration:
• Properly and accurately registers patients utilizing legal name and date of birth and immediately issues patient identification bracelet at the end of the registration process.
• Completes quick reg process as required.
• Properly selects patients from the pre-registration status to complete the full registration.
• Registers patients using correct location.

EDUCATION, TRAINING, EXPERIENCE, CERTIFICATION AND LICENSURE:

This position requires two years of medical office or customer service experience. Participates in orientation, patient access training program and continuing education. Updates and maintains knowledge and skills related to specific areas of expertise. Completes population specific competency annually.

Participates in orientation and continuing education. Updates and maintains knowledge and skills related to specific areas of expertise.

SPECIAL EQUIPMENT, SKILLS OR OTHER REQUIREMENTS:

Word processing skills required along with PC experience; basic mathematical skills, effective verbal and written communication and human relations skills. Related experience in hospital registration, EPIC, PHS/HPF and knowledge of medical terminology preferred.

WORK ENVIRONMENT AND HAZARDS:

Clinical Setting. Exposure Class I or II; service specific.

PHYSICAL DEMANDS:

Sedentary work: standing, walking and sitting for prolonged periods of time; repetitive motion of hands, fingers, and wrists

Workshifts will vary

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.