SCHEDULE: Full-Time, 52 weeks, 37.5 hours per week, some evenings and weekends required            

GENERAL SUMMARY:

Under the direction of SAS Administration, the Customer Service Specialist will be

responsible for facilitating the enrollment of new and returning students to Springfield Public

Schools, perform other duties as required and disseminate information on the policies, procedures and practices of the Springfield Public Schools to stakeholders.

ESSENTIAL DUTIES & RESPONSIBILITIES

The above position is illustrative of the tasks and responsibilities. It is not meant to be all –inclusive of every task or responsibility. The description does not constitute an employment agreement between the Springfield Public Schools and the employee and is subject to change by the Springfield Public Schools as the needs and requirements of the job change.

• Process the registration of students entering the Springfield Public Schools (SPS) following the appropriate federal, state and district regulations and guidelines
• Process address changes of students presently in the SPS, following the appropriate federal, state and district regulations and guidelines
• Ensures the appropriate collection of required documentation for registration, including sending and receiving faxes, following the appropriate federal, state and district regulations and guidelines
• Inform and assist enrollees with documentation required for student registrations
• Assigns students to appropriate schools in accordance with SPS policies
• Update database when custody changes and/or court records deem necessary
• Disseminate accurate information regarding SPS policies, procedures, and practices to all stakeholders
• Answer and return phone calls in a timely and professional manner
• Read and respond to emails in a timely and professional manner
• Prepare various communications and reports for dissemination to all SPS stakeholders
• Work with various computer programs and applications including Word, Excel, Access, PowerSchool, and email
• Responsible for maintaining a welcoming and efficient work environment by ensuring proper organization
• Work in collaboration with Enrollment Manager, SAS teammates and all other SAS Center departments to support daily operations of the center
• Provide resources and data to assigned zone schools
• Provide all stakeholders with oral/written translation(s) as needed or required
• Work to maintain and improve the overall internal and external image of the district, SAS, and schools
• Perform other duties as designated by administration

MINIMUM JOB QUALIFICATIONS

Education and Experience

• Relevant associates degree required, or educational requirement may be substituted for at least 3 years of experience in relevant field
• Responsible for specializing in a particular function or operational effort

 KNOWLEDGE and ABILITIES

• Knowledge of Springfield Public School district processes, policies and procedures
• Knowledge of different areas of grade levels (grades, credits, and discipline)
• Knowledge of students needs including Individual Education Plans and 504s
• Ability to handle common inquiries or complaints
• Ability to respond to questions from students, faculty, staff, and visitors
• Ability to establish and maintain constructive and cooperative interpersonal relationships with staff, peers, supervisors, or managers in the work unit, as well as with staff of outside entities and other individuals, as applicable to the essential duties and responsibilities
• Ability to provide positive and effective customer service
• Ability to adapt to and accommodate new methods and procedures
• Ability to work independently or as a member of a team
• Ability to apply listening skills, work under pressure, address conflict and solve problems
• Ability to read, analyze and interpret standard, policies, procedures and regulations
• Ability to effectively present information using attention to detail and accuracy
• Ability to exercise good judgment, set priorities and meet deadlines
• Ability to operate standard office equipment, such as a computer keyboard, monitor, copies, scanners, and telephone
• Ability to interact with and support members of diverse populations

PHYSICAL REQUIREMENTS

Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or or constantly having to lift, carry, push, pull or otherwise move objects, including the human body.

WORKING ENVIRONMENT

This position requires employee be in an office or similar indoor environment.  Employee is often exposed to individuals who are rude or irate and sometimes exposed to individuals with known violent backgrounds or communicable diseases.

ADDITIONAL INFORMATION

• Bilingual ability (written and oral) a plus
• Willing to work a schedule which coincides with the operational needs of the Parent and Community Engagement Center
• Overtime is required during busy season(s)

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. The list is not all-inclusive and may be supplemented as necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Springfield Public School District (MA) is an Equal Opportunity Employer.

Reach out to Valerie Williams, the Senior Administrator of Talent and Diversity Development at williamsv@springfieldpublicschools.com.  She will be happy to answer any questions that you have.

Nondiscrimination Statement

The Springfield Public Schools does not discriminate in employment on the basis of race, color, religion, national origin, sex, gender identity, sexual orientation, genetic information, ancestry, age, disability or military service or marital status. The Springfield Public Schools does not discriminate in admission to, access or treatment in its programs and activities on the basis of race, color, sex, gender identity, religion, national origin, or sexual orientation, disability or homelessness.

Title IX Notice of Nondiscrimination

Springfield Public Schools does not discriminate on the basis of sex in admission, administration of its educational programs or activities or employment.  Springfield Public Schools is required by Title IX and its implementing regulations at 34 C.F.R. Part 106 not to discrimination on the basis of sex in admission, administration of its educational programs or activities or employment.  The Senior Administrator of Human Resources, Kathleen O’Sullivan, Springfield Public Schools, 1550 Main St. Springfield MA, 01103, 413-787-7100,  ext. 55428, has been designated as the employee responsible for coordinating Springfield Public Schools efforts to comply with and carry out its responsibilities under Title IX.  Inquiries concerning the application of Title IX and its implementing regulations at 34 C.F.R. Part 106 to Springfield Public Schools may be referred to Kathleen O’Sullivan or to U.S. Department of Education, Office for Civil Rights, 400 Maryland Ave., SW Washington, DC 20202-1100, telephone 800-421-3481.