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Fitness Specialists create a safe and welcoming environment while providing proactive customer service on the fitness floors (cardio, strength, and functional areas). Duties include offering equipment orientations, offering spotting for members, educating members on facility policies, keeping equipment and areas clean, and serving as a first responder in emergency situations. Fitness Specialists must attend all scheduled staff meetings, in-service trainings, and one-on-one meetings. They communicate regularly with the Building Manager and report to the Fitness Center Supervisor.

Description of Job Responsibilities

1. Customer Service – Fitness Specialists will greet all customers and answer questions or direct members appropriately for services or programs in question. They will have a strong working knowledge of the many Fitness Center related activities and programs. Respond to member's problems and requests in an appropriate, timely and respectful manner by analyzing critical situations and exercising good judgment to arrive at effective solutions. Communicates employee and member concerns/occurrences to the appropriate staff and fills out the appropriate paperwork and documentation. Able to provide new member orientation, give prospective member tours, answer telephone calls, provide towel check out processes, and help with all member requests and other tasks in a friendly and efficient manner.

2. Communication - Fitness Specialists will communicate with peers in a professional and courteous manner at all times. They will communicate with each area manager to ensure they have an understanding of all of the building's current information, relay appropriate information, and use any and all means necessary to stay up to date with fitness center information. Use of the City of Coppell associated email will be expected for all work communication, checking and responding to emails at the beginning of and throughout the employees shift. All member and work related issues should be relayed to the appropriate area manager as necessary. Report and record information correctly in the equipment log, daily cleaning schedules, area opening and closing procedures, maintenance logs, and other area specific logs as necessary. Will attend all departmental meetings, all-staff meetings, and supervisor meetings as required.

3. Instruction - Conducts new member equipment orientations. Educates customers on policies and procedures throughout the facilities. Ensures a quality education of safe, effective, and proper use of fitness equipment with an engaging personality. Performs general receptionist activities.

4. Monitoring - As part of the day to day operations the Fitness Specialists will ensure all members are correctly using facility equipment in a safe manner.  Fitness Specialists will also assist with maintaining adequate inventory of supplies by proactively restocking those items or by communicating this need in a timely manner to the appropriate area manager.

5. Maintenance - Fitness Specialists will be responsible for adhering to consistent equipment maintenance checks and cleaning schedules in the fitness center. This includes cleaning of exercise equipment, checking exercise equipment and other devices for safety, attending to spills and cleanliness related items immediately to avoid safety and exposure risk, washing and folding towels, cleaning dryer lint traps, and other tasks not outlined here. Fitness Specialists will also report all malfunctioning equipment using appropriate maintenance logs and to area manager immediately.

6. Safety - Proper technique and use of exercise equipment and enforce all policies and procedures to ensure a safe environment for customers. Able to administer CPR/AED/O2 as necessary, and activate EMS when necessary. Proactively identify situations or events that may pose a risk to members and guests and respond immediately to remedy situation. Be aware of the acute signs of exercise intolerance and able to engage the member or guest to remedy the situation.

7. Training - All Fitness Specialists will be required to attend trainings upon hire to become proficient with area expectations and to improve general knowledge of the fitness center.

Technical Competencies
 
Knowledge and ability to correctly apply professional/specialized expertise; skillfully manage information; properly use tools, equipment and technology; effectively allocate resources; proactively identify and resolve issues; consistently make sound decisions; correctly execute policy processes and procedures; strictly adhere to/enforce safety polices; consistently produce quality results; proactively plan and organize; consistently provide exceptional customer service.
 
Human Competencies
 
Motivation of Self & Others:  We demonstrate a core desire to serve the Public and the Organization through our commitment, passion, initiative and drive.
Leadership of Self:  We motivate, inspire and influence ourselves to strive towards excellence by being positive, accountable, a team player and influential in goal achievement.
Service –Oriented:   We behave in a friendly and professional manner centering on a desire to address the needs of internal and external customers while respecting their rights and dignity by being people-oriented, helpful, understanding and compassionate.
Trustworthy:  We earn the confidence of others by demonstrating both the character and the competence to fulfill our obligations with both integrity and honesty along with ethical, credible behavior.
Relational:  We establish trust, cooperation, mutual respect and support with an objective to improve relationships by valuing diversity and being diplomatic/tactful, cooperative, empathetic, broadminded, flexible, respectful and compassionate/caring.
Communication:  We exchange information and ideas in a manner which results in mutually supported decisions for the greater good by sharing thoughts & feelings, and through assertiveness, empathic listening, conflict resolution and deliberating/debating.
Emotional Maturity:  We demonstrate the ability to manage and monitor our emotions and to assess the emotional state of others by understanding stress management, balance and consistency.
Development of Self:  We are committed to improving our knowledge, skills, personal qualifications and performance through self-development.
 
Conceptual Competencies
 
Organizational Awareness:  We are aware of the Organization's structure and culture for how we do business by understanding departmental impact on organization, interdepartmental relations and organizational culture
Global Awareness:  We stay informed of issues and trends that may impact the Organization by understanding media/public relations.
Community Awareness:  We have a sense of the community's culture and its impact on service delivery by understanding purpose of service, citizen/stakeholder expectations and branding.
Innovation:  We successfully implement ideas that improve and/or add value to service delivery through creative thinking, continuous improvement and by being quality minded and a change agent.
Critical Thinking:  We actively and skillfully conceptualize, apply, analyze, synthesize, and evaluate information to reach a sound answer or conclusion by understanding issue/problem identification, analysis, consequences, and by balancing decision factors.
Visioning:  We understand the future direction of the Organization and understand the efforts and processes needed to achieve it by following the mission/values.

Knowledge, Skills, and Abilities Requirements
 
Must possess excellent interpersonal, organizational, and communication skills. Must have an enthusiastic team oriented attitude. Capable of lifting towel bins, exercise equipment up to 50lbs and carry it short distances. Able to work independently and show initiative. Must possess strong multitasking abilities and time management skills. Knowledge of and understanding of fitness and health including cardiovascular fitness, muscular strength and endurance, and flexibility and body composition. Knowledge of and risks associated with exercise participation. Ability to use a computer, word processing programs and other software as determined for the job or able to learn. Be able to speak clearly and articulate instructions.
 
Experience
 
High School Diploma or GED required.  Employee must be experienced in the use of free weights, weight training machines, and cardiovascular training equipment.  CPR and First Aid Certifications are required.  Degree in or working towards education in health and wellness preferred.

In accordance with the ADA, the City of Coppell is willing to consider any reasonable accommodation.