Position Summary/Essential Duties:

1. Oversees daily functioning of all operational systems in office. Ensures implementation of business policies and procedures for the daily operations of the office.
2. Sets daily operational/patient priorities, evaluates daily work flow and assigns work. Ensures that duties are carried out according to UHMSO policy and procedures. Submits vacation requests for approval to Supervisor or Administrator. Notifies the Supervisor or Administrator of coverage requirements and escalates overtime needs to Supervisor or Administrator. Validates employee schedule time worked in Kronos.
3. Orients and trains new and current staff on office protocols and job responsibilities. Coaches staff to maximize patient throughput. Maintains documentation related to employee performance and communicates performance related issues to Supervisor/Administrator. Provides performance feedback of staff to Supervisor/Administrator for annual review.
4. Promotes, builds and ensures positive customer relationships at all levels within the practice. Troubleshoots and resolves issues. Updates supervisor/administrator of significant activities.
5. Assesses and resolves all third party payors and patient billing issues using appropriate resources within the UHMSO. Delegates and prioritizes daily work activities of the billing staff.
6. In collaboration with providers’ orders medical and office supplies based on business needs. Tracks, collects, and maintains data to maximize business efficiency. 
7. Other duties as assigned.

Position Summary/Essential Duties:

1. Oversees daily functioning of all operational systems in office. Ensures implementation of business policies and procedures for the daily operations of the office.
2. Sets daily operational/patient priorities, evaluates daily work flow and assigns work. Ensures that duties are carried out according to UHMSO policy and procedures. Submits vacation requests for approval to Supervisor or Administrator. Notifies the Supervisor or Administrator of coverage requirements and escalates overtime needs to Supervisor or Administrator. Validates employee schedule time worked in Kronos.
3. Orients and trains new and current staff on office protocols and job responsibilities. Coaches staff to maximize patient throughput. Maintains documentation related to employee performance and communicates performance related issues to Supervisor/Administrator. Provides performance feedback of staff to Supervisor/Administrator for annual review.
4. Promotes, builds and ensures positive customer relationships at all levels within the practice. Troubleshoots and resolves issues. Updates supervisor/administrator of significant activities.
5. Assesses and resolves all third party payors and patient billing issues using appropriate resources within the UHMSO. Delegates and prioritizes daily work activities of the billing staff.
6. In collaboration with providers’ orders medical and office supplies based on business needs. Tracks, collects, and maintains data to maximize business efficiency. 
7. Other duties as assigned.

Education.

HS Diploma

Experience & Knowledge:

Generally 3-5 years’ experience in related area of responsibility preferred.

Special Skills & Equipment Knowledge:

Must have excellent interpersonal and communication skills; relate effectively with a wide variety of people; able to prioritize, delegate and follow-up; computer literate with word processing and spreadsheet knowledge; prefer medical terminology; an understanding of third party reimbursement requirements; and CPT and ICD-10 coding.

This role encounters Protected Health Information (PHI) as part of regular responsibilities. UH employees must abide by all requirements to safely and securely maintain PHI for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.