At Luxor, we create an innovative and forward thinking culture that our employees love, and our products reflect this. As a manufacturer of innovative workspace product solutions that are sold to the commercial, educational, industrial and other end markets, we are constantly developing functional products that are value priced. Under our Stand Up Desk Store brand, we create workspace furniture solutions that nurture a healthy and collaborative work environment.

The IT Analyst works to support and sustain IT operations and infrastructure projects.  This includes the installation, maintenance and troubleshooting of PC client hardware, network infrastructure, and other systems and hardware as assigned.  Utilize and deploy technology solutions for end users in the company such that the goals of the business are enabled by that technology.  Will leverage their general knowledge of computers, software and IT infrastructure and operate with some supervision. Assignments will be generally routine with low to average complexity.  Reports to Sr. IT Manager.

ESSENTIAL DUTIES AND Responsibilities:

• Responsible for sustaining IT operations and uptime including through tasks such as:

• Setup, installation and support of PC client hardware and software
• Network cabling installation and support
• Backup/Recovery support
• End user training on software and hardware, technology changes, etc.
• Documentation as directed
• On average 80% of work activity focuses on sustaining IT operations and end-user support

• Take initiative under general direction on providing technical solutions to business problems within a team environment.
• Provide first level support and administration for Luxor software environments including NetSuite, SalesForce, and other tools.
• Executes PC/laptop client deployments or relocations per current standards set by EBSCO CorpIT
• Participate in projects: 

• Proactively communicate to manager when project tasks and timelines cannot be met.
• Participate in technology software/hardware selection process.

• Provide high levels of customer service to the internal customer.
• IT Purchasing and Management:
  • Maintain appropriate asset records in IT’s asset inventory. 
  • Manage and lead problem resolution with vendor technical support.
• Report status of tasks and projects on a regular basis.
• Perform other duties as assigned.

• Follow policies, procedures, and technical direction.  Assist in writing policies, procedures, and standards.
  • Purchasing standards and procedures
  • Security standards and procedures
  • IT and Luxor | EBSCO policies, procedures, and methodologies in general
• Adherence and continual improvement to change control standards, policies and procedures, including SOP’s, testing and training procedures.

SKILLS AND ABILITIES REQUIRED:

• “Customer First” bias and mentality
• Ability to manage competing priorities and requests.
• PC/laptop support skills including installation, imaging, desktop management, software installation and configuration, and troubleshooting, including remote troubleshooting.
• Intermediate Windows version 10 and 11 desktop administration skills required, Mac administration skills strongly preferred.
• Intermediate Microsoft Office 365 installation, configuration, and support ability
• Working knowledge of computer peripherals, including web cameras and PC peripherals,
• Basic to Intermediate configuration, administration and support of networked and local printers and scanners
• Basic to Intermediate desktop support for Antivirus, Anti-Malware, Authentication (SSO, Two Factor Authentication) and other network security software and protocols.
• Basic IP Phone system knowledge
• Basic WAN/LAN knowledge
• Attention to detail and documentation.
• Ability and desire to quickly learn new software systems.

EDUCATION AND EXPERIENCE REQUIRED:

• Work History Requirements:
  • Minimum 1-2 Years of on-the-job experience in this type of role
• Education Requirements:
  • Associates Degree in Computer Science, Technology or equivalent work experience

WORK ENVIRONMENT:

• Usual office working conditions.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other

job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the essential levels of knowledge, skills, or abilities.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.