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Job Description

Job Summary - Manager, Research Operations

Manages the operational effectiveness and efficiency of the research staff to assure compliance with federal, state and local regulations, protocols, and delivery system policies. Partners within the Spectrum Health office of research, as well as clinical service line/hospital leadership and physician investigators to develop and manage key performance metrics for responsible portfolios. Provides clinical operations support services to grow research within Spectrum Health.

Essential Functions - Manager, Research Operations

• Assumes day-to-day accountability for the delivery of quality operations support for research studies and programs by managing the research team.
• Assumes accountability to measure and analyze key performance indicators/metrics for responsible clinical service lines/hospital/programmatic research portfolios, partnering with SHORA.
• Responsible for performance reviews including disciplinary action, promotion, hiring, onboarding, employee development, and pay actions for all direct reports.
• Anticipates customer needs and manages the provisions of service to all customers, including patients, physicians, clinical services lines, clinical and ancillary departments, and staff. Assures direct reports respond to requests for services/support on a timely basis. Works to problem - solve needed support and creates business plans for additional infrastructure needed with attention to overall research portfolio performance.
• Ensures research processes and services are continuously monitored for quality and efficiency in partnership with SHORA. Engages in process and quality improvement activities as needed. Makes and implements recommendations to improve operational efficiency and to implement new research programs where appropriate for growth and compliance with Spectrum Health policies.
• Performs such individual assignments as leadership may direct. Establishes and maintains collaborative working relationships within the organization and with collaborating institutions. Provides information to the leadership team regarding the implementation and practice of policies and processes. Recommends specific action when needed, and includes key stakeholders in the decision.
• Grows content expertise in the professional field, including best practices to maintain the professional competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities. Completes required continuous training and education including department specific requirements.
• Works with the Director to grow research programs at Spectrum Health as directed by the strategy and vision of the clinical services lines/hospital/program.

Qualifications - Manager, Research Operations

• Required Bachelor's Degree

• 3 years of experience typically gained through skills/knowledge/abilities Formal or Informal Leadership Experience Required
• 5 years of experience typically gained through skills/knowledge/abilities Research or Related Experience Required
• 3 years of experience typically gained through skills/knowledge/abilities Experience working in an organization of a size and complexity comparable to Spectrum Health. Preferred

• LIC-Registered Nurse (RN) - STATE_MI State of Michigan Upon Hire preferred

Primary Location

SITE - Secchia Center - 15 Michigan St - Grand Rapids

Department Name

Cardiovascular Research Operations

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8 am. - 5 p.m. Variable

Days Worked

Monday to Friday

Weekend Frequency

N/A

Spectrum Health requires all team members to receive the COVID-19 vaccinations subject to certain exclusions based on the team member’s job category. Spectrum Health is committed to granting reasonable accommodations in accordance with applicable laws.

Accommodation Notice: If you are a qualified individual with a disability, you may request a reasonable accommodation in Spectrum Health's application process. Contact us at 616-486-SHHR (7447).

Spectrum Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, sexual orientation, veteran status, or any other legally protected

category. See more here.