Customer Service Representative

Summary:

Handle all functions of the Customer Service process and general accounting activities. Effectively interact will all levels of employees, management, clients and vendors. The Customer Service Representative works with various department representatives throughout the company to ensure that all requests are completed to meet the needs of our clients.

Responsibilities:

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Return calls and emails within 24 hours
    Handle multiple phone lines at a time
    Note accounts for all e-pay rejects
    Assist with all homeowner walk-ins pertaining to billing and customer service for keys, remotes, fobs, transponders, etc.
    Research accounts for misapplied and missing payments
    Process all adjustments/credits to homeowner’s accounts (fines, violations, late fees and late interest)
    Respond to all homeowner’s written correspondence pertaining to their account
    Maintain all homeowner interactions on their account
    Process all name and address changes
    Issue and process homeowner payments/refunds
    Initiate bank transfer paperwork between accounts when necessary
    Direct Debit set-up and Direct Debit cancellation
    Send Direct Debit confirmation letters
    Send change of address letters for returned statements
    Process fee waiver requests for homeowners
    Assist homeowners for logging in through our website

Knowledge, Skills and Experience:

    Excellent customer service and relationship building background skills
    Demonstrate effective communication skills; oral, written and listening skills
    Collaborative decision-making and problem-solving skills
    Demonstrate strong organizational skills
    Demonstrate time management abilities in a fast-paced, multitasking environment
    Set and communicate deadlines
    Follow through on tasks for clients and colleagues
    Must be able to work independently in a team environment
    Accounting skills
    Bookkeeping and Accounts Receivable experience
    Must be analytical, proactive, and detail oriented
    Must be patient, handle stressful situations, and maintain professionalism at all times.
    Must be punctual

Language Skills:

    The position requires proficiency with English. The individual must have strong written communication skills, and the ability to communicate effectively with employees and clients at all levels of the organization, both orally and in writing.

Availability:

Regular business hours and overtime as required

Job Type: Full-time