Manager, Financial Aid

Pellissippi State Community College   Knoxville, TN   Full-time
This job is no longer available.
Job Posting Shared.
Job Posting Reminder Sent.

Title: Manager, Financial Aid

Pay Rate: $50,300 - $62,520.00/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.

Number of Positions: 1

Position #: 100620

Classification: 3m

Division: Student Affairs

Department: Financial Aid

Type of Appointment: Full-Time

FLSA Status: Exempt

Required Documents Needed to Upload at Time of Application:

·    Resume

·    Unofficial Transcripts

·    Three Professional References (See below)

Reference check requirements:

·       Supervisory roles: two (2) current or former supervisors and one (1) current or former direct report

Personal references (friends, co-workers, clergy, customers, relatives) are not considered acceptable references

Job Summary: Plan, organize, and supervise the processing of financial aid documents within the Financial Aid Office.  Direct daily activities to ensure compliance with federal, state and institutional policies and procedures. Provide supervision and direct the work of financial aid staff overseeing complex financial aid programs evaluating their accuracy and productivity. Evaluate effectiveness of existing operating procedures and implement improvements to enhance delivery of financial aid to students.  

Essential Functions:

55% Supervise the daily operational staff, functions and scheduling of the financial aid programs to ensure daily workflow objectives are met.  Delegate assignments in all phases of the student financial aid program and establish standards and goals and evaluate employee results and accountability. Serve as a back-up processor to all program areas during peak periods, to ensure timely awarding of financial aid to students. Develop and conduct training opportunities for staff and students. Assist with New Student Orientation when needed. Communicate effectively with individuals from various ethnic and socio-economic backgrounds.  Handle escalated complaints from students and parents and resolve student financial aid issues.

5% Remain current with all federal and state regulations pertaining to financial aid programs.  Interpret and implement necessary changes to ensure compliance requirements are met and staff have incorporated all pertinent regulatory changes. Communicate changes to appropriate PSCC staff/departments.

5% Assist Director with developing, documenting and implementing up-to-date office policies and procedures in conjunction with the regulatory requirements mandated by the Department of Education and ensure the effective performance of financial aid operations.

30% Research and resolve problems related to financial aid applications, eligibility, and awards.

·       Attend and participate in webinars, seminars, workshops, conferences, and other meetings concerned with the implementation of state and federal laws and regulations on financial aid.

·       Utilize specialized financial aid computer applications such as Banner, Common Origination and Disbursement (COD), National Student Loan Database System (NSLDS), Return to Title IV, Servicer Systems and others.

·       Develop presentations and present the material to students, staff, institution, Cashiers and outside professional groups.

·       Review and approve/deny applications for Dependency Override and Professional Judgment, requests based on the facts obtained, submit file for corrections, if necessary refer student to other resources as needed.

·       Work with TnCIS staff.

·       Ensure prompt completion of the monthly employee timesheets and annual reviews.

·       Assist Director with interviewing and hiring of full-time staff.

5% Recommend and implement options for potential solutions to streamline processes to enhance delivery of financial aid to students. Ensure internal audit programs are completed to meet program requirements.  Collaborate with FA Director for preparation and completion of the Financial Aid Audit with external auditors.

Note: The College reserves the right to change or reassign job duties, or combine positions at any time.

Key Result Areas: Meeting financial aid processing deadlines to ensure financial aid availability for students to attend school. Managing the office efficiently so that processes are completed and students have money on their accounts by the time school begins and are able to purchase books and needed supplies.

Job Requirements:

·       Bachelor’s degree or higher from an accredited college/university.  Knowledge is acquired from on-the-job financial aid administration and supervising people. Attendance at federal and State training conferences; Dept. of Ed. credentialing.

·       At least 4 years of experience in higher education with at least 2 of those years in financial aid, Financial Aid or higher education progressive supervisory or leadership experience with direct reports preferred.

Part-time work experience is calculated at 50% of full-time experience.

All employees are expected to engage in strategic institutional efforts related to diversity, equity, and inclusion of marginalized students.

 

Special Skills/Application of Knowledge: Strong technical skills and the ability to trouble-shoot problems are strongly preferred. Being able to address problems quickly and find immediate steps to resolve them.  Proficient at analysis of current processes and ability to develop improvements to them. Superior diplomacy skills are essential for relations with both internal and external customers.  Position requires strong supervisory skills – must hold staff accountable and be able to manage their work load either while employee works remotely or ‘in-person’ – accountability measures must be designed and followed to ensure timely processing of financial aid documentation. Must be able to engage in the College’s mission and values.

Responsibility for Guidance of Others:

6 - Financial Aid Coordinators, Financial Aid Specialist, Financial Aid Assistants

1 - contract employee

Responsibility for Accuracy: Accuracy is a result of internal auditing, monitoring processes and staff to assure the quality of work is maintained for the overall benefit to the recipient of financial aid as well as the institution. Internal audits are cross-subject audits and are performed by staff. The effect results in clean audits by TBR Auditors, State Auditors and federal auditors. 

Judgement & Decisions: Decisions, such as professional judgments, are carefully made with the understanding of the legal and financial risk to the student and college. Undocumented decisions could result in the loss of participation with federal and State financial aid programs as well as legal disputes by students

Complexity & Creativity: Position requires excellent analytical and critical thinking as well as project management and organizational skills.  Strong attention to detail and problem identification and solving skills are essential. Additionally, solutions must be developed while maintaining and working within a limited budget. The position involves multiple projects, tasks, and activities occurring simultaneously. Also, patience, understanding, and diplomacy are critical to this position especially when working with students and parents. The specific state/federal, TBR and college policies that this position needs to know are as follows:

FERPA Regulations:  Following FERPA regulations (20 U.S.C. § 1232g; 34 CFR Part 99). This law protects the privacy of student education records. The law applies to all schools that receive funds under an applicable program of the U.S. Department of Education

Grievance procedures pertaining to students or faculty: Understanding internal College and TBR policies (grade appeals, P-080 complaints) as well as guidelines and resources for filing outside agency complaints regarding discrimination and academic complaints and being able to explain to students their options and the procedures for filing a complaint (i.e. the office or individual to whom complaints should be addressed; directing students to appropriate paperwork and policies regarding complaints).

Human Resources policies and procedures:  Guiding contract employees and work study students in the completion of requirements and paperwork associated with working for the College.  Writing and managing contracts and payroll time sheets for contract employees

Impact of Decisions: Decisions made by this position can positively or negatively affect enrollment, student satisfaction, overall perception of the College and the amount of funding the College receives from students and the state of TN.

Personal Contacts: Works with Director of Marketing, Advisors, Director of Admissions and Record’s Staff, Director of the Start Strong Center, Bursar, and Director of TnCIS. This position also communicates with staff at the Department of Education, Direct Loan Servicers, Local Bank representatives, and Vice-Chancellor(s) at TN Board of Regents.

Nature of Contacts: Primarily it is to collect information or share information to better a process or program. Often it is explaining the financial aid regulation.

Financial Impact: This position oversees the administration and processing of millions of dollars in financial aid. Errors could be costly for students and the institution.

Budgetary: Review and pre-approve all employee overtime and purchase orders prior to sending to Director for final approval.  Maintain methods of control to prohibit overspending.

Physical Demands: Job requires standing, walking, sitting, use of hand and fingers, reaching with hands and arms. Occasional travel to other site campuses, FAFSA events, or conferences.

Audible Demands: Must be able to hear and communicate with employees, students and others.

Visual Demands: Must be able to use computer for long periods of time, read complex reports, and assist in enhancements to website. 

Hazards: No imminent dangers exist in workplace from deficiencies in equipment or building; however repetitive motion injuries could possibly occur from extended computer use. From a security standpoint, there always exists the possibility, however remote, of an angry, unstable, or violent student or parent posing a potential threat.

Full-time Employment Benefits:

• Insurance Options Health, dental, vision, life, short/long-term disability, FSA/HSA Wellness Incentive Program, ifenrolled in health plan

• Educational Assistance Fee Waiver Spouse/Dependent discounts Audit/Non-Credit Reimbursement Program

• Employee Assistance Program

• Retirement options Tennessee traditional pension plan option (TCRS) 401k with $50 company match/457/403b

• Employee Discount program with over 900+companies

• 13 Paid Holidays/Year Includes paid days off the last week of December

• Sick Leave Bank

• Longevity Pay

• Many opportunities for professional development

Special Instructions to Applicants: To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is not listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.

Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer

If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at recruiting@pstcc.edu.

If you are interested in this position, click on the link to the left to apply.

#mrp

 

EEO/AA/Title VI/Title IX/Section 504/ADA employer.
This job is no longer available.

Pellissippi State Community College

Knoxville, TN