Duties/Functions

•  Coordinate multiple completion initiatives, including Finish First NC, reverse transfer, and guided pathways.
•  Assist with degree audit for enrolled degree-seeking students.
• Work directly with academic departments to identify and support potential student completion and identify barriers to completion.
• Serve as a resource to academic and administrative offices for completion-related inquires.
• Track institutional policy and procedures, curriculum programs, annual catalog updates, academic regulations, registration data systems, and graduation/degree requirements as applies to completions-related difficulties.
• Provide training for faculty and staff for completion initiatives.
• Conducts herself/himself in a manner which is in keeping with the college philosophy respecting the worth and dignity of each individual, remaining aware at all times that s/he is possibly the first contact that the public may have with the college.
• Demonstrate and model the College’s employability skills: adaptability, communication, information processing, problem solving, responsibility and teamwork.

Difficult Challenges

• Coordinating with multiple offices and departments across campus
• Managing multiple deadlines

Contacts Education Required Education Preferred Experience Required

• 3-5 years experience in a College or University setting in an Advising or Records Office
• Experience with an integrated student information system, e.g., Ellucian Colleague, Banner, or Jenzabar
• Experience with Reverse Transfer procedures and practices
• Experience with degree auditing processes  and procedures for processing applicants for graduation

Experience Preferred

• 5+ years experience in a College or University setting in an Advising or Records Office
• Experience using Ellucian Colleague
• Experience with FinishFirstNC and other completion initiatives
• Experience with imaging software
• Experience creating and producing reports using Entrinsik Informer

KSA Required

• General knowledge and support of the community college system and philosophy of comprehensive community college
• Knowledge of FERPA
• Strong analytical and problem-solving skills
• High levels of accuracy, confidentiality, and trustworthiness
• Strong written and oral communication abilities and human relations skills
• Excellent interpersonal skills in the areas of collaboration, team participation, creative problem-solving, conflict resolution, group planning, and decision-making processes
• Strong project management skills coupled with the desire to work collaboratively with others
• Ability to work with minimal supervision
• Proficiency in MS Excel and Word at the introductory level

KSA Preferred

• Ability to communicate in Spanish
• Proficiency in MS Excel and Word at the intermediate level

Department/Job Specific Requirements Physical Demands Posting Type Staff